Cellc repairs centre

I don't know what to do anymore, writing here is my last option I took a second contract with cellc

I received my phone I think on the 2nd week of April 2022, it was working fine so when I tried to put in the second sim card I damaged the sim slot so I took it in for repairs on the 3rd of May 2022 that is when all my problems started with cellc

1st of all they don't communicate with their clients I have to constantly call them If I don't call them they just relax and don't call or send sms to me

My first call was after 2 weeks of sending my phone and I was told it takes 21 days I waited and waited patiently for 21 days eventually I called again and I was told an sms was sent to my number with the quote which I never received I asked what is the quote and I was told R3900 and some change I called sales and asked the value of the phone they told me it was R4000 and some change and I requested that they reject the quote and send my phone back

To this day I have not received my phone I paid for May I am expecting them to debit again now in June but I still do not have my phone I ask for the manager or Supervisor I am told they are not available

I am disgusted with cellc service and its not as if I don't pay I pay every month

What am I suppose to do to get my phone back I am defeated ryt now 😡😡😡