CELLC REPAIR-MALL OF AFRICA/CELLC HEAD OFFICE

<p>I have a cell phone contract with CELL C . A month ago one of the buttons stopped working and i was unable to fully utalise the phone. I then booked the phone in for a repair at CELL C MALL OF AFRICA. I was advised that it would be sent to CELL C head office for the repair to be done. On Sunday when i went back to CELL C MALL OF AFRICA to fetch my phone as they had advised me that the phone was ready for collection, the battery and back cover was not there with the device! I was really horrified by this because when i asked the attendant where was my battery and back cover he then advised me that it was given back to me when i booked the phone in for repair. I insisted that only my sim cards and SD cards were returned to me. The attendand still stuck to his story saying that they do not book phones in with batteries, so i then asked where was my back cover and he said he will check but still sticking to his story that they dont book phones in with batteries. I asked that they would investigate and they really did not want to help me and kept insisting that the items where given back to me when i booked the phone in. Today i get a call saying that they now mysteriously have the battery and back cover. I am extreamly upset with such pathetic customer service. This is the thanks loyal CELL C customers get, to be treated so badly and given the run around.</p>