CellC // Refuse to assist with number porting // number change

Goodday

I would like to express my dissatisfaction towards your cellphone network. I don't know how many times i have complained towards your network regarding your cellphone coverage options. Every time there is a power outage in our street, whether its loadshedding or not cellc has a issue. MTN, Telkom and Vodacom seems to have no issues whatsoever with coverage due to the fact that they have generators in place for their clients that lasts at least a while. I phoned your call centre and advised them of my move over to another network. Each time someone else tunes me a another story and i am now getting very angry about this situation. I am now taking this case over to ICASA to handle due to your customer consultants negligence. I've had enough. I've explained to the last consultant this is it.

Either you assist me with a porting to a network of my choice free of charge with number changing or ill take this matter further. Just know i always win my cases with the ombudsman and i'm not ready to lose one now.

I will private message you my contact number for your records