CellC Refund of R4697 delay from the 4/07/2017 paid directly from my Capitec account

<p>Greetings</p> <p>I have made a mistake by making a payment of R4697.00 instead of R46.97 and this has been qieried from the 4/07/2017 and I am being sent from pillar to post and need to use the money for my other committments.</p> <p>After speaking (today 15h30)to the last person by the name of Duduzile Ndlozi who said the matter has been excalated and they are working towards refunding I got a voice mail from Cell C saying they need a bank statement . I find it inconviniencing since the money was tranfared from the same account Cell C is debiting my subscription from and I have sent the same proof of payment from the same Capitec Account .</p> <p>Please assist with speeding up the process as initially they were saying they amount is credited to my Cell C account for future debit orders and I refused as I have a specific agreement with them to debit from the 27th monthly and cant allow that R4697.00 to be in Cell C bank account while I struggle out there</p> <p> </p> <p>Regards </p>