CellC Refund for data purchase through FNB App

Dear Cell C,

I recently bought 30GB of data on the FNB app for Cell C.

Cell C have a data package that lasts a year and I thought that I was buying this package when I went on the FNB app. I cross checked the price of the package that lasts 12 months with the cost of the package that I was buying . I paid R899.00 and the package that lasts for 12 months also costs R899.00 so that is the one I thought I was buying. The packages on the FNB app aren't labelled in the same way they are labelled on the Cell-C website so it isn't possible to know exactly what I was buying.

After the purchase and to be extra sure, I checked my balance on *147# and the package and the package I bought only lasts 3 months.

I tried phoning Cell-C, but they said there is categorically a no-refund-policy as the response to me trying to switch the package to the one that lasts for one year. I learnt that the 1 year package can only be activated in store.

My questions to Cell C are: 1. If the two packages cost exactly the same amount, why does one last for 12 months and one for 3 months. Is this a mistake? 2. Why are refunds not done? If a customer buys something and wants to return it or swap it within the next 30 minutes (without using the product - data in this case) that this should be accommodated by all retail companies. I noted in this article that Telkom and MTN do offer refunds: "https://mybroadband.co.za/news/cellular/178268-i-bought-data-bundles-from-vodacom-and-mtn-and-tried-to-get-a-refund.html". 3. I'm happy to spend the money with Cell C and as the bundle that I want and the bundle that I bought have exactly the same price, can I please switch them?

Kind regards, Dylan Flint