PK
Phindile K
1 reviews | Active since May 2016
24 May 2016, 15:16
CellC Randburg
<p>i am utterly disgusted by the service that I received at CellC Randburg Square. I got to the store at 13:30 wanted to grab Data for my phone just before my lunch ends. There were 2 ladies and both were sitting down with clients I presume . I walked into the shop they didn't even recognize me, I stood by the counter for a good 15min still I wasn't recognized. I eventually asked one of the ladies who assists at the till....she rudely answered "Me and I'm still busy with a client so you will have to wait until I'm done with this contract application". My problem is that why couldn't she explain to me from the time I stood by the till or even say that she will be with me shortly after she's done with the client? Had I not asked, till when was I going to stand at the till? Gosh does one honestly need to wait a good 15-20min to be assisted to buy Data/ Airtime? I honestly do not expect that from a Cell C employee of which I believe that they are trained before they are placed in a customer service environment. No matter how busy you are you recognize a client and make him/her aware that you shall attend to them shortly (Basic customer service)not what I received at CellC Randburg Square. I'm definitely considering to port to another service provider ......as for those 2 Ladies you are dragging Cell C down the drain.....</p>
Helpful (0)
Replies (2)0
Replies (2)
Cell C's replyOfficial
25 May 2016, 08:23Thank you for notifying us of the above.
It is disappointing to learn that the store consultant did not conduct herself in a professional manner and did not offer the service as expected. This is not the norm or standard of service we want for our customers.
This will be addressed with the store manager to have this kind of behavior rectified. Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN
Best regards,
Cell C's reply25 May 2016, 08:23
Official
Thank you for notifying us of the above.
It is disappointing to learn that the store consultant did not conduct herself in a professional manner and did not offer the service as expected. This is not the norm or standard of service we want for our customers.
This will be addressed with the store manager to have this kind of behavior rectified. Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN
Best regards,
Cell C's replyOfficial
25 May 2016, 08:24Thank you for notifying us of the above.
It is disappointing to learn that the store consultant did not conduct herself in a professional manner and did not offer the service as expected. This is not the norm or standard of service we want for our customers.
This will be addressed with the store manager to have this kind of behavior rectified. Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN
Best regards,
Cell C's reply25 May 2016, 08:24
Official
Thank you for notifying us of the above.
It is disappointing to learn that the store consultant did not conduct herself in a professional manner and did not offer the service as expected. This is not the norm or standard of service we want for our customers.
This will be addressed with the store manager to have this kind of behavior rectified. Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN
Best regards,