GK
Godwin K

1 reviews | Active since Jul 2016

11 Jul 2016, 13:33

CELLC PUTRID SERVICE EVER - CASH ******* - BEWARE PEOPLE

<p>Good day ALL,</p> <p> </p> <p>PLEASE NOTE & BEWARE OF CELLC</p> <p> </p> <p>I called in now & I was advised that my contract ended in APRIL 2016 however I never received any call, letter or email regarding this up until today! THEY JUST KEPT ON DEDUCTING MONEY AND EVEN DOUBLE DEDUCTIONS!</p> <p> </p> <p>Their service from branch level to contact centre service has always been putrid at its highest level. Every request I had was always said to be done yet never until I had to call in again, again, again & again. Money and time that I lost!!!!!<br />My bill was always more than agreed upon by double of more monthly in rand value.<br />My deduction date never as per request.<br />My title was MRS even though I called in numerous times to change this to MR. This is not only unprofessional but disrespectful at highest level too!!!!<br />I advised that I do not want an additional increase to be granted on my contract without my consent and just my normal monthly fee to stay as is, the TL advised that it was done & stipulated on the notes. I can then only increase my limit at a branch however this wasn’t done too!!!!<br />The security protocol is worthless & inadequate! <br /> </p> <p>I contacted the contact centre, spoke to a TL & even on a management level still only got empty promises and stuck on the same issues.</p> <p>Please feel free to listen to all calls in regard to me speaking to your agents not to increase my limit/to change my title/change my deduction date etc & realise what pathetic service you deliver on!!!!!!!!!!!</p> <p>I also know you have a history of the calls so read it too!</p> <p> </p> <p>I WILL NEVER ADVICE ANYBODY TO MAKE USE OF YOUR SERVICE AGAIN!!!!!<br /><br /> </p> <p> </p>

0
Replies (1)
Cell C
Cell C's reply11 Jul 2016, 13:53
Official

Thank you for posting to us.

We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication during the course of the day.

Regards

Cell C | PN