CellC promotional data services are not always what you think they are and poor customer service

Cell C has got good offerings and promotional products. However, l was recently disappointed in their recent R25 for 2GB 24 hours special they are running. I was disappointed for the following reasons;

1. I never got to even use it. 2. It expires before 24 hours/midnight. 3. Even after complaining about it, it did not help. The response was sorry that is how our system works. 4. The service l was offered by the consultants who resolved my case was very poor. I had to log one case 3 times.

I recently bought a Valentine special data for 2GB which was meant to last for a day. Unfortunately, l never got to use it because l had data available on my phone. Instead, my other data that expires after six months was used. When l asked why this happened they said because l bought data while l had data already. Their systems apply the first in first out rule. However, I have never seen their terms and conditions that stipulate this system approach. Also, it did not make sense for them to allow the system to deduct data if it knew l had data and it will start by using the data l have . It would have been helpful if during the purchase it told me the terms and conditions of how the data works or so.

To me, it does not makes logic for the system to work based on the 1st in first out logic. Instead, it is better for it to work based on when does that data expire.

Anywhere if this is how they mean to robe us as clients it is fine but they should be considerate as well. I suppose l am not the only one to have been ****** by the system this way, it should be hundreds of us, so l can imagine how much free money they make from people who never get to use that data they would have bought with their hard-earned money. Shame on poor masses like myself.

Shame on me as l always talk highly about how CellC has improved and how good their promotional services are. Not sure what l will say to people next time they ask me about how is CellC or which network are you using and how are their services.