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Tina S
1 reviews | Active since Jul 2025
11 Mar 2026, 11:03
CellC poor service
Contract was cancelled in 2020 and device sent back, no one cancelled just combined it with another contact, so I was paying unknowingly for something I did not have. Weeks of trying to sort it out, feedback non existant except one call. Habe to ecplain entire story everytime I try do follow up. Thod is really bad!!
Helpful (0)
Replies (6)0
Replies (6)
Cell C's replyOfficial
11 Mar 2026, 11:16Dear Tina Swart,
Thank you for getting in touch.
We sincerely apologize for the ongoing frustration. This is certainly not the level of service we aim to provide.
We would like to urgently review the details of the cancelled contract and the charges that continued afterward to ensure the matter is corrected. We have referred your query to our team, and we will be in touch to assist further.
Kind regards,
Cell C | TM
Thank you for getting in touch.
We sincerely apologize for the ongoing frustration. This is certainly not the level of service we aim to provide.
We would like to urgently review the details of the cancelled contract and the charges that continued afterward to ensure the matter is corrected. We have referred your query to our team, and we will be in touch to assist further.
Kind regards,
Cell C | TM
Cell C's reply11 Mar 2026, 11:16
Official
Dear Tina Swart,
Thank you for getting in touch.
We sincerely apologize for the ongoing frustration. This is certainly not the level of service we aim to provide.
We would like to urgently review the details of the cancelled contract and the charges that continued afterward to ensure the matter is corrected. We have referred your query to our team, and we will be in touch to assist further.
Kind regards,
Cell C | TM
Thank you for getting in touch.
We sincerely apologize for the ongoing frustration. This is certainly not the level of service we aim to provide.
We would like to urgently review the details of the cancelled contract and the charges that continued afterward to ensure the matter is corrected. We have referred your query to our team, and we will be in touch to assist further.
Kind regards,
Cell C | TM
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Tina S's updateReviewer Update
11 Mar 2026, 16:14To be fair in this messy situation, I have at last received feedback via email that they have received my quiry and the case is at financial department. Lets hope this is not another months wait.
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Tina S's update11 Mar 2026, 16:14
Reviewer Update
To be fair in this messy situation, I have at last received feedback via email that they have received my quiry and the case is at financial department. Lets hope this is not another months wait.
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Tina S's updateReviewer Update
13 Mar 2026, 13:03Here I am again!! It is now more than a week that cellc financial department is trying to figure out how much is my refund after someone did not do their job. Exactly how long can it take with all this modern technology or is someone again not doing their job. I am really extremely frustrated as they want their money asap but come payback time nothing happens. Come on do your job and get over it!! I think it's one of my worst mistakes ever to take a contract with cellc
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Tina S's update13 Mar 2026, 13:03
Reviewer Update
Here I am again!! It is now more than a week that cellc financial department is trying to figure out how much is my refund after someone did not do their job. Exactly how long can it take with all this modern technology or is someone again not doing their job. I am really extremely frustrated as they want their money asap but come payback time nothing happens. Come on do your job and get over it!! I think it's one of my worst mistakes ever to take a contract with cellc
Cell C's replyOfficial
13 Mar 2026, 13:29Dear Tina Swart,
We sincerely apologize for the delay and understand how frustrating this situation must be. Please rest assured that your query has been escalated to the relevant department for review. We kindly ask that you allow us a little more time. Your patience is truly appreciated, and we will provide feedback as soon as we receive an update.
Kind Regards,
Cell C | LD
We sincerely apologize for the delay and understand how frustrating this situation must be. Please rest assured that your query has been escalated to the relevant department for review. We kindly ask that you allow us a little more time. Your patience is truly appreciated, and we will provide feedback as soon as we receive an update.
Kind Regards,
Cell C | LD
Cell C's reply13 Mar 2026, 13:29
Official
Dear Tina Swart,
We sincerely apologize for the delay and understand how frustrating this situation must be. Please rest assured that your query has been escalated to the relevant department for review. We kindly ask that you allow us a little more time. Your patience is truly appreciated, and we will provide feedback as soon as we receive an update.
Kind Regards,
Cell C | LD
We sincerely apologize for the delay and understand how frustrating this situation must be. Please rest assured that your query has been escalated to the relevant department for review. We kindly ask that you allow us a little more time. Your patience is truly appreciated, and we will provide feedback as soon as we receive an update.
Kind Regards,
Cell C | LD
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Tina S's updateReviewer Update
13 Mar 2026, 13:33Same same as allways!! Who really cares? No one!!
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Tina S's update13 Mar 2026, 13:33
Reviewer Update
Same same as allways!! Who really cares? No one!!
Cell C's replyOfficial
13 Mar 2026, 13:43We’re truly sorry to hear that you feel this way. Please know that your concern is important to us, and we are committed to assisting you. Rest assured that your query is being looked into, and we will provide feedback as soon as we receive an update.
Kind regards,
Cell C | LD
Kind regards,
Cell C | LD
Cell C's reply13 Mar 2026, 13:43
Official
We’re truly sorry to hear that you feel this way. Please know that your concern is important to us, and we are committed to assisting you. Rest assured that your query is being looked into, and we will provide feedback as soon as we receive an update.
Kind regards,
Cell C | LD
Kind regards,
Cell C | LD