CELLC POOR SERVICE !

Dear Cell c,

I tried settling this like an adult in the most professional way without having to turn to Social Media,However you leave me with no choice!

I have done everything in my power to try and resolve the below query!

On the 28th of May 2018 I cancelled my contract with Cellc and Paid all the money owed to Cellc came the first of June 2018 you billed me for the same contract!

Long story short you claimed that I owed you money in this case I did not failing to get proper answers from your call center ,I took a days leave to visit Cellc offices in Wood mead at my own expense I spend more than R200 in transportation costs and to include my days wage that I lost!

A lady assisted me at counter 13 she processed the credit and apologized for Cellc Negligence and for not listing to me as a consumer.

I paid the amount that she told me immediately and the debit order went off my account on the 26th of October as per the amount that was due to CELLC after the credit was passed!

With my surprise today on the 1st of November your Debt collections company gave me a call and accused me of owing Cellc Money!!!!!!

REALLY CELLC IS THIS HOW YOU TREAT YOUR CUSTOMERS!!!!!

I WILL BE LODGING AND OFFICIAL COMPLAINT AGAINST CELLC AT THE OMBUDSMAN!

IF I RECEIVE ONE MORE CALL FROM YOUR DEBT COLLECTORS FALSELY ACCUSING ME I WILL LAY A COMPLAINT OF HARASSMENT AS WELL!

I AM SO GLAD THIS IS MY FINAL CONTRACT WITH CELLC !

YOUR CUSTOMER SERVICES IS THE WORST I HAVE EVER EXPERIENCED!