Cellc poor customer service

I have been a customer with cellc for over a decade and I am truely disappointed in my loyalty with them with such poor service thay they provide. One of my cellc numbers was on prepaid and due to me being a valued customer I recieved a call from an agent at cellc advising me of the specials they are running. So i decided to migrate my prepaid number to a contract number. I did this on the 19th of September 2024. Then on the 20th of September 2024 I received a call from the ***** team at cellc confirming if my details are accurate and if they should process my contract. At this time the agent advised me that I need to pay within 48 hours however the initial conversation with the sales agent was stated that I would make my first payment on my normal debit order date ehich was the 27th. So even though I was mislead with the dates I still said it's fine il pay and continued with the contract, only for the contract sim not to be activated till today which is the 25th of September 2024. I called the call center and the agents are all so lost, they kept placing me on hold without refreshing me to let me know what is happening. One agent left me on hold for 20 minutes without any response. I called about 6 times today. On my 6th attempt was when I have noticed the debit order went off my account but my sim card is still not active. When I spoke to the agent she advised I needed to complete a sim swop when doing the order which was not advised to me. Then they advise me to follow steps to manually active the network which did not work. The manger on duty Nonkululeko Nene refused to come on the line when I first asked to speak to her. Her agent advised she cannot give me her managers name due to popi act then when I asked how do I raise this she transfers me to the manager and that's how I got her name. When speaking to the manger she escalated the situation instead of attempting to de-escalting. I was upset and she was asking me why I am screaming instead of understanding my frustration of not having a Sim card for a week. Now they tell me I have to pay extra to do a sim swop which is not my issue as I was not advised according. Cell c needs to train their consultants to have better customer service skills. Most of them sound like they are sleeping when answering the calls. Ridiculous. Please avoid making cellc your network as they are full of empty promises