AM
Awais M
1 reviews | Active since Jul 2020
04 Jun 2021, 03:00
Cellc Please Give us Back up During Load shedding Or replace the batteries in the towers
It is very unfortunate that despite being such a big company, CellC is not giving back up to its customers during load shedding. I am going to port my number to vodacom. At least during this power shortcut you can call someone in case of emergency. Slightly expensive but can avoid me from troubles like tonight . How long has the load shedding been going on and yet there is no solution and no improvement..
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Cell C's replyOfficial
04 Jun 2021, 07:39Good day Awais
Thank you for posting your review.
Load shedding has a massive impact on all cellular operators in South Africa. Depending on what load shedding stage is in effect, loss of power can result in significant outages on both mobile networks and Internet exchanges.
We’ve put as many measures in place as possible to guard against reception loss during load shedding. Various factors affect coverage in areas where load shedding is occurring and those factors affect operators in different ways.
We have generators assigned to sites where there is high traffic, but it’s not possible to cover all areas affected by load shedding.
Additionally when generators are assigned they are also vandalized.
We apologize for the inconvenience caused during load shedding.
^YM
Load shedding has a massive impact on all cellular operators in South Africa. Depending on what load shedding stage is in effect, loss of power can result in significant outages on both mobile networks and Internet exchanges.
We’ve put as many measures in place as possible to guard against reception loss during load shedding. Various factors affect coverage in areas where load shedding is occurring and those factors affect operators in different ways.
We have generators assigned to sites where there is high traffic, but it’s not possible to cover all areas affected by load shedding.
Additionally when generators are assigned they are also vandalized.
We apologize for the inconvenience caused during load shedding.
^YM
Cell C's reply04 Jun 2021, 07:39
Official
Good day Awais
Thank you for posting your review.
Load shedding has a massive impact on all cellular operators in South Africa. Depending on what load shedding stage is in effect, loss of power can result in significant outages on both mobile networks and Internet exchanges.
We’ve put as many measures in place as possible to guard against reception loss during load shedding. Various factors affect coverage in areas where load shedding is occurring and those factors affect operators in different ways.
We have generators assigned to sites where there is high traffic, but it’s not possible to cover all areas affected by load shedding.
Additionally when generators are assigned they are also vandalized.
We apologize for the inconvenience caused during load shedding.
^YM
Load shedding has a massive impact on all cellular operators in South Africa. Depending on what load shedding stage is in effect, loss of power can result in significant outages on both mobile networks and Internet exchanges.
We’ve put as many measures in place as possible to guard against reception loss during load shedding. Various factors affect coverage in areas where load shedding is occurring and those factors affect operators in different ways.
We have generators assigned to sites where there is high traffic, but it’s not possible to cover all areas affected by load shedding.
Additionally when generators are assigned they are also vandalized.
We apologize for the inconvenience caused during load shedding.
^YM