SB
Sinovuyo B
1 reviews | Active since Dec 2023
20 Feb 2024, 14:27
Cellc please activate my number
Cellc blocked my number due to irregular recharge which I don't know of. Emailed the ***** department with my documents and vouchers used no feedback it's been two weeks. I even called the Cellc call centre I don't get any help
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Cell C's replyOfficial
20 Feb 2024, 14:51Dear Sinovuyo Bazi
Thank you for reaching out to us regarding the irregular recharge issue you've encountered. We sincerely apologize for any inconvenience this has caused you
Please be assured that we take matters of ***** and irregular activity very seriously. Our ***** department will conduct a thorough investigation into the matter if the documents have been sent to their email address of *** . We understand the urgency of your situation and are working diligently to resolve it as quickly as possible.
Once our investigations are concluded, our ***** department will provide you with feedback and updates regarding the status of your account and any necessary actions that need to be taken.
In the meantime, we regret to inform you that we are unable to assist further from our side, but please know that we are committed to ensuring that this issue is resolved to your satisfaction.
Regards,
Cell C | TM
Thank you for reaching out to us regarding the irregular recharge issue you've encountered. We sincerely apologize for any inconvenience this has caused you
Please be assured that we take matters of ***** and irregular activity very seriously. Our ***** department will conduct a thorough investigation into the matter if the documents have been sent to their email address of *** . We understand the urgency of your situation and are working diligently to resolve it as quickly as possible.
Once our investigations are concluded, our ***** department will provide you with feedback and updates regarding the status of your account and any necessary actions that need to be taken.
In the meantime, we regret to inform you that we are unable to assist further from our side, but please know that we are committed to ensuring that this issue is resolved to your satisfaction.
Regards,
Cell C | TM
Best regards,
Cell C's reply20 Feb 2024, 14:51
Official
Dear Sinovuyo Bazi
Thank you for reaching out to us regarding the irregular recharge issue you've encountered. We sincerely apologize for any inconvenience this has caused you
Please be assured that we take matters of ***** and irregular activity very seriously. Our ***** department will conduct a thorough investigation into the matter if the documents have been sent to their email address of *** . We understand the urgency of your situation and are working diligently to resolve it as quickly as possible.
Once our investigations are concluded, our ***** department will provide you with feedback and updates regarding the status of your account and any necessary actions that need to be taken.
In the meantime, we regret to inform you that we are unable to assist further from our side, but please know that we are committed to ensuring that this issue is resolved to your satisfaction.
Regards,
Cell C | TM
Thank you for reaching out to us regarding the irregular recharge issue you've encountered. We sincerely apologize for any inconvenience this has caused you
Please be assured that we take matters of ***** and irregular activity very seriously. Our ***** department will conduct a thorough investigation into the matter if the documents have been sent to their email address of *** . We understand the urgency of your situation and are working diligently to resolve it as quickly as possible.
Once our investigations are concluded, our ***** department will provide you with feedback and updates regarding the status of your account and any necessary actions that need to be taken.
In the meantime, we regret to inform you that we are unable to assist further from our side, but please know that we are committed to ensuring that this issue is resolved to your satisfaction.
Regards,
Cell C | TM
Best regards,