SS
Shaun S
1 reviews | Active since Sept 2012
19 May 2021, 22:50
CellC payments disappearing with zero help!
I made a payment on the Cellc app for my contract *** for the usual ammount of R249 that i always pay arount the 9th of the month to prevent a debit order running off my account. This time i made the payment on the 9th, on the 11the the payment has cleared from my credit card account. I made the payment, but still not allocated to my account? Going for two weeks later? Usually via the APP its instant. Now im getting the run around i must send statements etc, i sent more than enough screen shots proving made this payment. How difficult can it be to query with the payment partner Payfast that processes your payments to confirm that i have made this payment. There can only be one transaction with my cellphone number on that date. I cannot send a statement as statements are sent to customers monthly. I sent screen shots, and the exact date payment was done no response at all..very disgusted with CellC. I look forward to a email stating this payment is now allocated to my account.
Helpful (0)
Replies (6)0
Replies (6)
Cell C's replyOfficial
20 May 2021, 07:16Good day Shaun
Thank you for contacting Cell C.
The matter will be escalated to our Support Team for assistance. Do expect our call shortly.
^NT
Thank you for contacting Cell C.
The matter will be escalated to our Support Team for assistance. Do expect our call shortly.
^NT
Best regards,
Cell C's reply20 May 2021, 07:16
Official
Good day Shaun
Thank you for contacting Cell C.
The matter will be escalated to our Support Team for assistance. Do expect our call shortly.
^NT
Thank you for contacting Cell C.
The matter will be escalated to our Support Team for assistance. Do expect our call shortly.
^NT
Best regards,
SS
Shaun S's updateReviewer Update
22 May 2021, 13:29Just a update, i received 1 Call, advising me there is a issue with the billing system therefor there are some issues with payments recflecing your side. I ask one more time, kindly ask your payment parter Payfast for confirmation of my paymen made on abovementioned date and allocate it to my acvount. I specifically made this payment on the app to AVOID a debit order on the end of the month. My account should state ZERO OUTSTANDING and only have a ammount OUTSTANDING again after the next billing cycle. Thank you
SS
Shaun S's update22 May 2021, 13:29
Reviewer Update
Just a update, i received 1 Call, advising me there is a issue with the billing system therefor there are some issues with payments recflecing your side. I ask one more time, kindly ask your payment parter Payfast for confirmation of my paymen made on abovementioned date and allocate it to my acvount. I specifically made this payment on the app to AVOID a debit order on the end of the month. My account should state ZERO OUTSTANDING and only have a ammount OUTSTANDING again after the next billing cycle. Thank you
Cell C's replyOfficial
22 May 2021, 14:14Good day Shaun
We are following up on your query.
^NZ
We are following up on your query.
^NZ
Best regards,
Cell C's reply22 May 2021, 14:14
Official
Good day Shaun
We are following up on your query.
^NZ
We are following up on your query.
^NZ
Best regards,
SS
Shaun S's updateReviewer Update
25 May 2021, 08:07It is now 16 Days since i made the payment towards my Cellc account via the app and the payment still states outstanding on the app where i paid it. I will not pay it twice. I ask you for the 3rd time here, I have emailed proof 7 times and still not sorted out. Kindly allocate this payment towards my account. Im due for a upgrade just a few months time, due this service i will be terminating my account. I have always paid early via the app to automatically cancel the debit order. Payment was made on the 9th via the cellc app. Please just fix this.
SS
Shaun S's update25 May 2021, 08:07
Reviewer Update
It is now 16 Days since i made the payment towards my Cellc account via the app and the payment still states outstanding on the app where i paid it. I will not pay it twice. I ask you for the 3rd time here, I have emailed proof 7 times and still not sorted out. Kindly allocate this payment towards my account. Im due for a upgrade just a few months time, due this service i will be terminating my account. I have always paid early via the app to automatically cancel the debit order. Payment was made on the 9th via the cellc app. Please just fix this.
Cell C's replyOfficial
25 May 2021, 08:58Hi Shaun
Apologies for the delay.
Your query is still under investigations.
^SM
Apologies for the delay.
Your query is still under investigations.
^SM
Best regards,
Cell C's reply25 May 2021, 08:58
Official
Hi Shaun
Apologies for the delay.
Your query is still under investigations.
^SM
Apologies for the delay.
Your query is still under investigations.
^SM
Best regards,
SS
Shaun S's updateReviewer Update
29 May 2021, 22:37Still not resolved. Called in tonight. Im making it clear. I made this payment with my card on the CellC app. This is the bill from 1May 2021 that i already paid on the 9th of may 2021 to ensure no debit order is deducted end of this month. I sent emails about 10 times with proof of payment (Credit card statement) screen shots. If this is not credited to my account and the debit order goes off my account on Monday. I will dispute it with my credit card company and report your transaction as *****, it is ***** to tell a customer who made a payment clearly supplying more than sufficient proof that the payment is not reflecting. This payment was made on YOUR CELLC APP WITH MY CREDIT CARD AND I DO HAVE PROOF THERE OF. Kindly allocate R249 payment that i sent proof of several times to my account. Payment was made on 9 May 2021 cleared from my statement on 11 May 2021, my statement reflects Payfast CellC as that is your payment partner. I cannot believe this is the service receiving after all these years. I will surely not be upgradeing my account just to.this unresolved month long complaint.
SS
Shaun S's update29 May 2021, 22:37
Reviewer Update
Still not resolved. Called in tonight. Im making it clear. I made this payment with my card on the CellC app. This is the bill from 1May 2021 that i already paid on the 9th of may 2021 to ensure no debit order is deducted end of this month. I sent emails about 10 times with proof of payment (Credit card statement) screen shots. If this is not credited to my account and the debit order goes off my account on Monday. I will dispute it with my credit card company and report your transaction as *****, it is ***** to tell a customer who made a payment clearly supplying more than sufficient proof that the payment is not reflecting. This payment was made on YOUR CELLC APP WITH MY CREDIT CARD AND I DO HAVE PROOF THERE OF. Kindly allocate R249 payment that i sent proof of several times to my account. Payment was made on 9 May 2021 cleared from my statement on 11 May 2021, my statement reflects Payfast CellC as that is your payment partner. I cannot believe this is the service receiving after all these years. I will surely not be upgradeing my account just to.this unresolved month long complaint.