CELLC : PAY US, FOR NO SERVICE!

Shocking service from CellC. Customer care never pick-up calls! The average wait time is between 15 to 20 mins before the consultant drops the call in your ear. *** never respond. An automated mailbox with probably no one monitoring or making the effort to call the customer to find out what's going on. I have logged multiple tickets, to date – no response from CellC. All you get is “issue has been resolved”. Extremely poor communication when it comes to outages. You have to phone and wait on a call to identify if there are issues with Fiber in your area.

Previous ticket: ISP-296992 New ticket: Customer Service Case Number: ***

Before calling me, please pull a log for the Ormonde and see how many times fibre is down! I’m paying for a service with no delivery! Almost every night no internet! Today is the longest with Fiber down for more than 24hours. CellC quick to take debit orders but fail to reimburse the client for no internet. FYI: Restarting the ONT box and router does not resolve the issue! Can we get someone to troubleshoot and resolve whatever is wrong with the line/hardware and implement a permanent solution?

From previously logged tickets, I have never received a call to find out if the issue has been resolved! I have to always follow-up or re log a new ticket. Technicians are either grouping tickets when resolving the outage thinking everyone has the same problem. Maybe hardware related? No! just close the ticket and frustrate the customer.

I cant wait for my contract to come to an end so I can move to another service provider who is willing to make the effort and resolve customer related queries.