CellC pathetic service

Two phones were sent to CellC on the 3rd of february 2015,Sony experia m2 and blackberry Z10 and was confirmed repairing takes exactly 3 weeks. The sony was supposidly suppose to be waterproof due to an incident the phone was not working, so the phone was falsly advertised as waterproof.. After 3 weeks the phones was still not fixed and is currently at the CellC shop left unattended, I was given pathetic services from the person who assited me. My blackberry is still under warrenty but I have to pay to get the software fixed which does not make sense, for over a month I have paid for 2 phones which are not in use.No good service was provided from the cellc sales consultants, I am utterly disguted by the service provided