CellC PATHETIC

<p>Good Morning Hello Peter</p> <p> </p> <p>Please can you help me get this sorted?</p> <p> </p> <p>In December 2016 Cellc phoned me, and said to me that im due for upgrade on my CellC contract,</p> <p>at that time i wasnt really intrested in renewing it.</p> <p> </p> <p>in January 2017 i thought to only renew my sim card as i was still happy with the device ive got, and so i did but it would have been active only from the 4th of April2017 that when i originaly opened the contract back in 2013,</p> <p> </p> <p>but then i desided in February that i want to go to prepaid cause it will be more cost ifficient for myself as im always connected to wifi, then decided to cancel my contract, i went into the store @east rand mall, when they told me that i can only cancel it a month before, which i did i cancelled it on the 1st of March,</p> <p> </p> <p>then after i cancelled it ive recieved several calls from Cellc where they were asking me to upgrade and ive told them that it was cancelled and all of them gave me the same story that there were no reqeusts on theyre system of cancellation and that they will cancel it for me.</p> <p> </p> <p>on the 4th of April i recieved a sms from CellC that my contract has SUCCESSFULLY BEEN UPGRADED, i ammediatly phoned CellC to query why my contract has not been cancelled and yet the same story was told to me and that i have not cancelled my contract with them, after getting very frustrated and arguing with the lady from Cellc, they desided to go back and listen to the call records i had with them , the lady confirmed that i did contact them to cancel and said that she would sort it out and that i should remember that my last payment of R343 will be the end of a April.</p> <p> </p> <p>in May 2017 a guy from CellC phoned me and told me that i was due for upgrade yet again i told him that if my contract has not been cancelled i will be very disapointed with CellC, after that i didnt even bother to phoned CellC , i would just get very upset & frustrated with Cellc employees,</p> <p> </p> <p>now today the 1st of June i recieve a msg from my bank that Cellc has taken R416 from my account, not even the R343 but more than that.</p> <p> </p> <p>hello Peter,please help me sort these guys as they very unproffesional, and give very bad service and also seems that theyre people obvious dont know what theyre are doing,</p> <p> </p> <p>please help me cancel my contract and get my money back.</p>