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Quinton Henry-Taylor

1 reviews | Active since Feb 2015

13 Oct 2018, 12:29

CellC _ Passing the buck once again!

CellC _ Declined Lines Good Afternoon.

I have app**** for 2 x new lines this week that passed and was adviced that it was declined due to me not paying my CellC account on time.

I have sent relevant documents that proves otherwise. I would like to be reassed and i want that 2 x new lines to be approved and delivered.

I would also like to change the deals to the following:

2 x Samsung J6 (2018) @ R229.00 per month

I am not happy at the moment and how cellc is treating me.

Please let me know should you require any other additional information from me.

Kind Regards

0
Replies (2)
Cell C
Cell C's reply15 Oct 2018, 07:24
Official

Good morning Quinton

As per our records, Maropeng received your complaint on our Facebook page and liaised with our sales team to assist with your contract application.

Regards

Cell C | PN

QH
Quinton Henry-Taylor's update17 Oct 2018, 16:09
Reviewer Update
Good day, I am not happy with the treatment i receive at the moment with Cell C at all. They use a credit company called XDS to see if one qualify for new lines. From the first contract i had issues with XDS and sorted it out and remove all negative companies and it's listings. Now all of the sudden Cell C says there is 11 listings out of the blue from years back after i sorted them out in the beginning of the year. When i asked Cell C to send me the report to show me what they're on about they refuse to assist me. I want answers Cell C. I pay my accounts on time each month and this is the treatment i get. Another issue is that CellC captured my banking details wrong and each month the debit order bounce, but i pay them the same day that the debit order bounce! I am apalled at your service and will make sure everyone knows it! Get someone useful to correct this error with immediate effect! Kind Regards