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Mary M

1 reviews | Active since Aug 2011

05 Apr 2023, 17:03

CellC owes me for penalty fees

Dec debit sms I chose No; even followed with a call, to reiterate, that were keeping on last day of the month payment. Behold Cell C debits my account early, I reversed & called again. Was told I better pay eft coz the'll be no other debit runs on the 31st. I paid it 2nd Jan. On 3rd Jan Cell debits my accnt. I reversed that debit order.

Now Cell C say I owe penalty fees. I say they owe me penalty fees for Dec early debit & for debiting the day after I paid them. Mind you I made it pay clear now, Nogal.

To this day it's a back & forth, they're not willing to pay up their end for delays caused in my bank account.

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Replies (1)
Cell C
Cell C's reply05 Apr 2023, 18:23
Official
Dear Mary,

Thank you for contacting us regarding your account query.

Please receive our apologies for the unpleasant experience you have had with us. The matter has been escalated to our Team and one of our friendly consultants will contact you to assist.

Regards,
^TN