CellC NOT UPDATING STATUS

I was phoned last week Friday, I explained again and I was told by the consultant that ai will be phoned back.
As of yet no one phoned, if this is not resolved I am canceling my contract with immediate effect.

Again I am writing a comment, I am not satisfied with the assist I get from Mr Mokwena of CellC, emails are going forward and backwards and it is very unprofessional. He is giving me attitude like all the other consultants I spoke to and still I there is no solution to my problem and it is impacting me as client negatively.

Again I must come to this platform. Mr Mokwena from cellc assist me. I waited 4 days for credit to update. The new invoice is not correct because minus the amount I was given to pay after credit note, the outstanding amount is still more than the agreed amount of R699 which means there are still an amount of R848,02 on the invoice that I must pay end of September which menas the amount of R149,02 must still be removed from my account. I want this sorted today because I am not going to argue via email with Mr Mokwena, it is very unprofessional. I AM CLOSING MY ACCOUNT IF IT IS NOT RECTIFIED.
I am not going to stay with a network that does not take there customers serious because compalints via cellc customer line did not get the attention of cellc I had to come to this platform and I will keep coming back

I am requesting now that my account be rectified with immediate effect and my credit score be updated at CellC. I do not want to talk to Mr Mokwena because he cant give me a sttraight answer regarding a bundle that is still added to my bill.  He keeps say it is because of the invoice date, if you calculate the credit on invoice, an amount of R388,42 that I must pay and the remaing amount of R848,02. Ther is still an amount of R149,02(bundle) plus R699 that is my amount due each month. If you add the bundle plus month due it gives you the amount of R848,02 that I must pay end of September. Mr Mokwena keep say i can pay the R388,43  or R537,44 which means I am still paying for a budle.
I have had it with Cellc and Mr Mokwena give me someone else who can assit to finalize this matter TODAY

Your consultants can phone me as often as they want to, it is just a pitty that Cellc did not phone me when i phoned them and complaint my complaint never got any attention. When I started posted at helo peter they also took their time but rep****. They crediited from July as confirmed via email by Mr Mokwena. It must be from June as the lady also confirmed when i were called to cancel the bundle subscription. Deduct the amount of R149,02 and update my account with immediate effect. I will not take any calls and will keep posting till its rectified. If Cellc hamper my credit score you will keep hearing from me on this platform and i will cancel my contract with Cellc

Pathetic is not enough to describe the service I received. There is actually no service. I don't wont any further communication from Mr Mokwena, I want to speak to the CEO of CellC! I have read the reviews of cellc and I can rally say it is as bad as the reviews say.