CellC not sticking to agreed contract amounts

Good day, Our bill is incorrect every single month. When we took out the contracts for our children we capped them at the contract price. WE DON'T WANT ANY EXTRA BILLING!!!!!

If this continues any longer (since December we have been struggling), we will be forced to approach the ombudsman as we cannot afford your bill anymore. It isn't unreasonable to want to pay the amount agreed at the time of signing the contract. You are breaking our contract agreement.

I will reiterate for the last time. Neither child should be able to go over the agreed amount. If you are unable to help we will go elsewhere.

While the number ********** is now correct, our other son's bill under number ********** is now incorrect. Please look at the bill, the 2gb of data which is supposed to be free has not been reversed completely - R271.93 charged and only R140.35 reversed.

This is the last chance for you to get it right.