CELLC NOT KEEPING THEIR PROMISE - Con****ants rude and lie

<p>My name is Krishen Deeplall, I have been a customer of Cellc's for almost 6 years. I rencently upgrade my contract and also purchased a new contract for my partner. About three weeks ago I accidentally dropped my mobile phone damaging the screen. I visited the Cellc Store at Gateway Shopping Centre, Umhlanga last Friday(30/12/2016), I spoke to a lady Candice at the store and explained to her what happened to my phone and then asked her about the cost to repair the screen. Candice took my mobile number and drivers licence, she entered my details on the system and advised that I can get my phone screen repaired for "FREE" because I am still within the first 12 months of my contract. I was a bit surprised at this, so I confirmed with Candice to make sure that I can get my phone fixed without any cost at all, Candice rep****, "Yes, you get one free screen repair within the first 12months of your contract". Candice then asked if I would like to book my phone for repairs and advised that it would take about three to get repaired. I advised that I need a replacement phone, so I will come back within a few days to book my phone in for repairs.</p> <p> </p> <p>Yesterday(03/01/2017), I visited the same Cellc Store in Gateway Shopping Centre, Umhlanga. When I entered the store Candice saw me appoaching her but she quicly ran into back room of the store. Another consultant appoached and asked how he can help me. I explained to him that I wanted to speak to Candice and about booking my phone in for repairs, I also explained to him about the discussion Candice and I had last week about the free repair. The consultant rudely, stopped me and said that he can not help because I can not get a free repair with mobile phone I have(HUAWEI P9 lite). I tried to explain to him again what candice and I discussed but he refused to listen. He then said that I should speak to Candice and walked away. He returned and said that Candice is busy, when I tried to say something, he rudely walked away and called the store manager(Prattish). Prattish appoached me asking me what had happened, I explained him about the discussion I had with Candice last Friday, he also rudely stopped me and said that I can not get a free screen repair because of the mobile phone I have. I tried to explained that Candice took my details and check on the system, Prattish then rudely stops me again and said "wait I will call Candice to talk you". I was shocked that a manager of a store would react like that with a custometr, I felt really insulted by this behaviour.</p> <p>I wait for about 10mins for Candice to come out the back room, when I spoke to Candice and explained to her about our discussion last week, she acknowledges what we had discussed. Candice then appoached Prattish about the query, when Candice returned she rudely says to me that she can not help because I do not get a free screen repair with my mobile phone, I then try to explain Candice that she confirmed last Friday I will get my screen repaired at no cost to me, Candice rep**** "I confirmed with my manager now and we can not help you with this repair".</p> <p> </p> <p>I was shocked and really insulted by the way I was spoken to and way I was treated. I can not believe that this is the way Cellc treats long term customers.</p> <p> </p> <p>ALL I WANT IS FOR CELLC TO KEEP TO THEIR WORD AND DO NOT MAKE CUSTOMERS FEEL LIKE THEY ARE LYING!!!!! I WANT CELLC TO REPAIR MY MOBILE PHONE WITH NO COST TO ME JUST LIKE I TOLD BY CANDICE!!!</p>