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Nathaschia S

1 reviews | Active since Oct 2021

26 Oct 2021, 09:26

CellC non exiting customer care service

Customer service - NOT EXISTING!! I upgraded my cell phone contract in June 2021 in store. I requested them also to change my banking details from my account to my husbands bank account in order for the debit order to go off on end Aug 2021 from the new acc details The consultant tried a few times unsuccessfully - she then requested me to phone the customer care line when i get home. I did that and the person I spoke to requested me to send required documentation to him to make the changes which I have comp**** to. Came end Aug they deducted from the wrong account. I have since then tried to have this sorted, Speaking to numerous amounts of different people, sending numerous amounts of e-mails, with supporting documents and Needles to say we are now in Oct 2021 and they still deducting money from the incorrect account....SO...the last person I spoke to said she will ask her "Supervisor" to contact me.....i am still waiting for that call.......but when the time comes and there is no funds in that account form them to deduct...they will be very quick to suspend my cell hone services!!! ***!!!

0
Replies (5)
Cell C
Cell C's reply26 Oct 2021, 14:51
Official
Hi Nathaschia 

Thank you for getting in touch. 

We will be in touch to assist with your request. 

^NT
NS
Nathaschia S's update27 Oct 2021, 14:56
Reviewer Update
So....obviously one will get a reply on this platform...however....24 hours later, I am still waiting to be contacted by CellC!! Again...NON EXISTING Customer Care Service
NS
Nathaschia S's update28 Oct 2021, 10:31
Reviewer Update
And obviously......excuse after excuse....same old story over and over and over.....Proofing my first statement (2021/10/27) to be correct.
NS
Nathaschia S's update02 Nov 2021, 10:25
Reviewer Update
so....7 days later and still not contacted by Cell C !! I think it is fair to say that Cell C staff need training on Customer relations and the importance there of. Can not be called Customer Care Services if it is non existing!!
NS
Nathaschia S's update29 Nov 2021, 09:45
Reviewer Update
So....1 month later....still no call from CellC Customer Care and again the payment was taken from the incorrect account!! I am not allowed to cancel my contract because I will be in breach???? What the Hell!!!!!!