CellC NO SERVICE

I went into the store to upgrade and spend 4.5hours trying to upgrade the contract. We logged a call with Cell C and was informed that they will only be able to resolve in the new year so I asked if I can convert the contract to prepaid and take out a new contract. I was told to phone CellC customer service that asked me to phone Vitality Mobile that was informed they need to send an email to get the department to contact me. Until now they did not do so. I even send a email confirming my intention to convert but like normal CELLC have no customer service and still waiting. <br> <br> This on a contract that 2 years already lapsed.<br> <br> I will be sending a bill for wasting my time in store.