CellC No one should ever support this network 3WEEKS still No help Nor feedbck

PATHETIC REALLY I AM SO DISGUSTED. I was ****** all I needed from cell c was to block my hand set. Instead i am left with spending money travelling back and forth to an store as the call centre clearly have no clue what they doing. I am awaiting an ITC number from 26March more than ****** Two weeks Londiwe Nyembe an agent gave me an ITC nr belonging to another handset so till tody im waiting and cant be helped by my insurance...I've an incorrect ITC nr for 2012 craze right but my phone gone as of the 26March 2019 then another agent Monica Mkize gives me the same incorrect nr confident enough to tell me the insurance can call her if they have any problems, ITC nr given was ********** 3. I have escalated my handset blacklisting several times but no response not even once. Im left with different reference numbers and agents escalating the issue to wherever but no freakn reply to me Nothing reference is ********** 694 another is ********** 045 they all have turn around times none met ive called in numerous times but the service is beyond disgraceful. Im left stuck with no phone no insurance assistance all because cell c refuses to do there job. Its blocking a Damn handset this normally takes an hour ive been waiting OVER TWO WEEKS FOR MINE EVEN MY TURN AROUND TIME WITH MY INSURANCE HAS LAPSE ALL BECAUSE YOU REFUSE OR BLUNLTY HVE PEOPLE WHO ARE INCAPABLE OF DOING THERE JOB Efficiently INCapable of Communicating proper information These agents place you on hold forever then to do what ?have personal conversations? Not assist the client then drop the call