kN
kevin N

1 reviews | Active since Nov 2016

08 Jul 2022, 14:57

Cellc no data no airtime,

It been almost 2 weeks of to and fro , and this company is clueless as to how to sort my contract. They have me on an incorrect contract, and 1 mail correspondence , yet this was changed.Further they was supposed to be a limit of the account, and it appears this was not done.Twice this contract was suspended, whilst "they are trying to find out what went wrong".Now the agent handling this is on holiday, whilst i have no useof my phone or data.If your cellular connectivity is critical to your or your business--rather go directly to Vodacom or MTn, then use a 3rd party reseller like cellc. Cannot wait to port my number out of this defunct company. Frighteningly ***********

0
Replies (3)
Cell C
Cell C's reply08 Jul 2022, 15:20
Official
Good day kevin 

Thank you for contacting us. 

We apologise for any inconvenience. Please provide us with a reference number that we can use to follow up with. 

^NT

Best regards,

kN
kevin N's update11 Jul 2022, 14:03
Reviewer Update
Still no relief, no one has bothered calling us, we tried calling twice today, and both times the agents cut the call when they ran out of options, cannot believe that this is how they operate.
Clients are not valued in this organisation!
Cell C
Cell C's reply12 Jul 2022, 12:54
Official
Hi Kevin Naidoo 

We apologize for the delay in the resolution of the query. 

Our team will be in touch. 

Regards
^MP 

Best regards,