BT
Bonolo T
1 reviews | Active since Feb 2022
27 Jun 2022, 16:52
Cellc nightmare
I did an online upgrade about 2 weeks ago with cellc , and unfortunately a wrong order was sent to me... I immediately contacted cellc informing them of the incorrect package i had received. The consultant who was assisting me promised that they will arrange for a courier to come and collect the incorrect order. Now today when i call customer care to find out when will they be sending the courier to collect the phone, i was advised that cellc will not collect the device until 24 months has lapsed, since it's a contract. Now I'm stuck with an incorrect order, a cellphone, smartband and to top it all they also did not include the Bluetooth speaker which was a part of the promotion. I'm saddened by the fact that I've been with cell c for years and i still have other cellphone contracts with them and this is the thanks i get. I'm utterly disappointed and would like to advise people to refrain from taking online deals from cellc...
Helpful (0)
Replies (7)0
Replies (7)
Cell C's replyOfficial
27 Jun 2022, 18:22Hi Bonolo Taaibos
Thank you for reaching out .
We’re sorry to hear of the service received.
kindly advise what you had ordered and which package was delivered to you .
^NH
Thank you for reaching out .
We’re sorry to hear of the service received.
kindly advise what you had ordered and which package was delivered to you .
^NH
Cell C's reply27 Jun 2022, 18:22
Official
Hi Bonolo Taaibos
Thank you for reaching out .
We’re sorry to hear of the service received.
kindly advise what you had ordered and which package was delivered to you .
^NH
Thank you for reaching out .
We’re sorry to hear of the service received.
kindly advise what you had ordered and which package was delivered to you .
^NH
BT
Bonolo T's updateReviewer Update
27 Jun 2022, 19:02I ordered a Hiawei nova 70 plus pinnacle top up and a huawei smart band, in black, since it was a fathers day gift to my husband, i instead received a pink smart band,and a phone, whereas cellc is running a promotion where you get a free Bluetooth speaker which was not included. I'm now with this package for over 2 weeks and every time i call cell c I'm told to call 084145 and choose option 2,i never get through delivery department. I'm very annoyed and frustrated
BT
Bonolo T's update27 Jun 2022, 19:02
Reviewer Update
I ordered a Hiawei nova 70 plus pinnacle top up and a huawei smart band, in black, since it was a fathers day gift to my husband, i instead received a pink smart band,and a phone, whereas cellc is running a promotion where you get a free Bluetooth speaker which was not included. I'm now with this package for over 2 weeks and every time i call cell c I'm told to call 084145 and choose option 2,i never get through delivery department. I'm very annoyed and frustrated
BT
Bonolo T's updateReviewer Update
27 Jun 2022, 21:28 I'm not the one at fault here, If colours are not guaranteed, why are given different options to choose from? And had i known that the colour i wanted was not available i would not have added the band, I already have a pink smart band i cannot take another one whereas my preference was clearly stated... Meaning an incorrect colour was sent on purpose as it was an online purchase and you knew I'd be given a runaround like you are doing now.... Who's going to pay for something they didn't order for full 24 months? Hence i want to return your product and cancel the upgrade
BT
Bonolo T's update27 Jun 2022, 21:28
Reviewer Update
I'm not the one at fault here, If colours are not guaranteed, why are given different options to choose from? And had i known that the colour i wanted was not available i would not have added the band, I already have a pink smart band i cannot take another one whereas my preference was clearly stated... Meaning an incorrect colour was sent on purpose as it was an online purchase and you knew I'd be given a runaround like you are doing now.... Who's going to pay for something they didn't order for full 24 months? Hence i want to return your product and cancel the upgrade
BT
Bonolo T's updateReviewer Update
27 Jun 2022, 21:42I did claim the free gift on my huawei app, and they say it's impossible to claim a free gift with an online purchase, the gift should be sent with the order...
BT
Bonolo T's update27 Jun 2022, 21:42
Reviewer Update
I did claim the free gift on my huawei app, and they say it's impossible to claim a free gift with an online purchase, the gift should be sent with the order...
Cell C's replyOfficial
28 Jun 2022, 08:13Good day Bonolo
We will be in touch to assist further.
^NT
We will be in touch to assist further.
^NT
Cell C's reply28 Jun 2022, 08:13
Official
Good day Bonolo
We will be in touch to assist further.
^NT
We will be in touch to assist further.
^NT
BT
Bonolo T's updateReviewer Update
11 Jul 2022, 21:37So finally the incorrect package was collected and returned, and today i received my statement, and realized that i was billed for the recent upgrade that i did, however i still haven't received my order, how do i pay for goods that are not in my possession... Even worse, i received my monthly data(30 GB anytimedata and20GB night data) on the 1st of this month and already on the 10th i forfeited my data as they have now started with the new contract, that was infact supposed to start by August.... Cell c is at it again, not only are they failing their own clients but now they're also ******** us... I'm disappointed, and it seems like the worst is yet to come....
BT
Bonolo T's update11 Jul 2022, 21:37
Reviewer Update
So finally the incorrect package was collected and returned, and today i received my statement, and realized that i was billed for the recent upgrade that i did, however i still haven't received my order, how do i pay for goods that are not in my possession... Even worse, i received my monthly data(30 GB anytimedata and20GB night data) on the 1st of this month and already on the 10th i forfeited my data as they have now started with the new contract, that was infact supposed to start by August.... Cell c is at it again, not only are they failing their own clients but now they're also ******** us... I'm disappointed, and it seems like the worst is yet to come....
BT
Bonolo T's updateReviewer Update
15 Jul 2022, 21:19All thanks to Moses, the guy has been nothing but professional, completely satisfied with how he resolved my query although the response time was prolonged, but I'm glad to announce that everything has been dealt with.. I have, however leant my lesson and will definitely not burn my fingers twice.
BT
Bonolo T's update15 Jul 2022, 21:19
Reviewer Update
All thanks to Moses, the guy has been nothing but professional, completely satisfied with how he resolved my query although the response time was prolonged, but I'm glad to announce that everything has been dealt with.. I have, however leant my lesson and will definitely not burn my fingers twice.