Cellc new contract total mess up

On the 3 October 2020 I app**** for a pinnacle 2gb top up that includes a Samsung note 10 lite and galaxy watch for 499 pm. I chose the contract according to the specifications listed for the phone. On the 13 October I received the parcel but with phone and Sim only, no explanation about the whereabouts of the watch. The phone that I received doesn't have specs remotely close to the one I app**** for. On the 22 October the watch was delivered, there was 2 options for watch sizes, a 40mm and 44mm which I made sure I chose latter, they delivered the 40mm which I didn't request. Now this is really frustrating that both devices from one contract can be wrong. I did speak to a consultant about the phone error, responses were vague as to what happened and as for the watch, apparently only the 40mm was with this contract deal. Does the company not now what they advertising? I have screenshots of the deal advertised with specs of the phone, also the watch option I chose. I also managed to screenshot the phone the specs do match. I'm tired of consultants making excuses for the company, can I just get what I ordered or they can come collect their items since I haven't used them and was waiting for this whole mess to be sorted. I don't see an option to attach files so will wait to be contacted