CellC - New Contract poor service

<p>i app**** for a Cell C unlimited contract almost two weeks ago, i then received an email requesting my payslips and bank statements which i duely sent through, 3 days later i received a call from CellC advising me i qualify for the Samsung s7 Edge unlimited package and they just needed a delivery address from me etc, i went on to ask the consultant if my application was approved just to make sure and she said and i quote "your phone is on the way". i waited for three days and decided to call to follow up on delivery and then get told i dont qualify for the unlimited package but can get the samsung s7 at a lower package whivh i evenutually agreed too and she said everything is now fine as she spoke to the department and they approved the lower package and my phone should be delivered by Friday the 13th or latest monday/tuesday.... so I CALL AGAIN TODAY 16/01/2016 and eventually find out from another agent that my application is not yet approved and they will process it in the next hour.... WHAT THE HELL??????? why am i as the customer doing allll the calling and checking up and why am i being told different things regarding my contract????? I have come to cellc for a new contract despite the bad things i have heard about the network and still went through with the application despite my better judgment and this is the horrible service i receive?? after being put on hold for 10 minutes on each call whilst they checked if they had stock the agent tells me i must wait as my application hasnt been processed??? CellC needs to resolve this and as far as i am concerned i should get the unlimited package because i was told the first time i qualify for it and i can definitely afford it so i cannot see the issue. can cellc get its story together and deliver my samsung S7 EDGE... WHY WAS I TOLD I QUALIFY if my application wasnt even processed?? KINDLY RESOLVE </p>