Cellc Network Robbing contract clients

Cellc is no longer a good network i will not advise people to be with them on contract they are only good enough on prepaid they yearly *****ulanty charge your account before this I had a high bill. And it was stated to me i added this data on while i was a work but during the year i only added either 500MB or 1GB the month of Dec2016 and Jan2017 i was told i added 14 x 20MB data 1 day data i don't know what its even called. now imagine if they do this to the contract clients every year how much millions don't they get free. i left it. NOW AGAIN!!!!!!!!!!!! DISGUSTED!!!!! I am currently going through another horrible experience with Cellc, But this time i'm taking it a step further. My situation is in the month of May I called requesting for 2GB data to be added to my router device which i have on contract with Cellc network because i was not able to access any web pages, hence the calling in to Cellc, thinking i have no data on my router. At the same time i confirmed the amount of data that was left, which i was told that there was only 6 i then said 6MB which consultant says that is what is showing on the system. therefore i had said to the agent to go ahead and add the 2GB. I then had to call tech support because i was unable to use the data i just added. this is where i was correctified by a technician who asked me why i added the 2GB i asked why do you ask that, he then informed me i have 6GB+2GB Data. i asked him if he could remove the data that was just added i was ****ed. he could not assist as that is not his department to make changes on clients accounts. he put back to accounts and this is were the issue started they told me the cannot remove it as it is once off not a monthly subscription. I then argued with consultant as there needs to be a solution agent started getting frustrated and i request for a manager she said she only has a TL. I then spoke with her hoping it was a TL which I told her because agents tend to hand it over to each other. which i said to her. I esplained again And i asked her to listen to all the calls when i spoke with the TL as well as the tech support call. she later call at 16:28 on the 11 May 2018 confirming that the data would be removed. Lungisa - ********** Manager - ********** clearly provided me false hope and information this text info might not even be true because i wanted to reply and thank Lungisa for excellent service. But they did nothing but ****. so now i'm start all over with customer service telling my situation and so far i've spoke with 7 people stating the same thing over and over and when they come back they don't even have the accurate info that we spoke about with all the agents. then i have to start again.

The request was never even done and Cellc has left the data on my account making sure i use the data and being liable for it