NM
Natalie M

1 reviews | Active since Aug 2015

11 Mar 2016, 16:57

CellC negatively impacts cutomers life!

I am extremely unhappy and horrified with Cell C customer service.<br> <br> In Oct 2015 I had taken a contract with Cell C. (Cell C took 3 months to port my number! this should of been a warning sign to me.)<br> On application I had provided my banking details with a debit order instruction.<br> To date I haven't received any invoices from Cell C and there has been no Debit orders from my bank account.<br> <br> I have opened two cases with Cell C and contacted them numerous times regarding this matter over the past months and no one has contacted to resolve this issue.<br> It is not my responsibility to be following up with Cell C regarding settlement of my account, had I not raised this matter this would of not been picked up.<br> <br> The impact of Cell C poor admin has drastically affected my credit rating, I had app**** for a Home loan and this had negatively influenced the app.<br> <br> This poor admin has impacted my life.<br> <br> I no longer want to have a contract with Cell C, and I will never take another contract or any other product from Cell C.<br> I will also strongly discourage people in my social circle to use Cell C.<br> <br>

0
Replies (1)
Cell C
Cell C's reply12 Mar 2016, 07:00
Official
Hello Natalie Unhappy,

You have come through to the correct platform for assistance and a resolution will be provided. Sincere apologies for the inconvenience caused.

One of the consultants in the escalations team will contact you and assist with this matter.

Regards
Cell C | PN