Cellc needs to give customers the correct information.

<p>I contacted Cellc on the 4th December 2016 to get the outstanding amount on my accounts and requested a sim swop. Cellc consultant gave me the amounts on all my accounts and indicated that a sim swop can not be done till payment is reflecting. Phoned cellc on the 6th of Decmeber to try to do the sim swop but still the payment was not reflecting. Phone again on the 8th December 2016 due to the fact that my phone was suspended, to find out why my lines was suspended, the consultant then indicated that the amounts paid was wrong and that the VAT was not added. I indicated that it was not my fault that the wrong payment was received due to the fact that Cellc gave me the amounts. I requested that the lines be reactivated and the correction payment will be done later that day. But cellc refused to activate my lines if payment was not reflecting. I indicated that Im running my business from that relefant number and that I need to make an very imporatant call. But the consultant just refused to help me. I requested to speak to an supervisor but she indicated that he will contact me. I indicated that I will not hang up the phone until I have spoken to a supervisor and she kept telling me he will contact me. Until now I never received the call!!!!!!! If I did not speak to Lindokuhle Sikhakhale I would have lost my mind. I needed to make the call due to the fact that it was a great oppertunity for my business. He helped me by reactivating my lines. I wasted to much time on the first consultant that I missed out on the opertunity.</p> <p>I just feel that Cellc need more people like Lindokuhle, and to inform the other employees that if an employee of Cell C give wrong information, the client should be given time to correct CellC's mistakes.</p> <p> </p>