mD
mandy D
1 reviews | Active since Jun 2023
05 Dec 2023, 08:46
cellc - must wait 24 hours
I purchased pre-paid airtime (ALL-IN-ONE-BUNDLE) online and it doesn't reflect in my account. I phoned Cell C Customer service and was told that I must wait 24hours and if it still doesn't reflect then I must phone them again - in the interim I dont have airtime to call - what happens if I have a breakdown or any other type of emergency?
Helpful (0)
Replies (3)0
Replies (3)
Cell C's replyOfficial
05 Dec 2023, 09:07Good day Mandy
We apologize for the inconvenience you are facing with the bundle purchase not reflecting in your account. We understand that it can be urgent, especially if you need airtime for emergencies.
After checking the number you provided, we could not find any recharge reflecting on the line ***. However, it is possible that the purchase was made for a different number or there might have been a delay in the recharge reflected in your account. If you can provide us with details about the purchase such as transaction ID, date, type of recharge or any confirmation via private reply, we will escalate the issue to our support team for a quicker resolution.
Cell C | NZ
We apologize for the inconvenience you are facing with the bundle purchase not reflecting in your account. We understand that it can be urgent, especially if you need airtime for emergencies.
After checking the number you provided, we could not find any recharge reflecting on the line ***. However, it is possible that the purchase was made for a different number or there might have been a delay in the recharge reflected in your account. If you can provide us with details about the purchase such as transaction ID, date, type of recharge or any confirmation via private reply, we will escalate the issue to our support team for a quicker resolution.
Cell C | NZ
Best regards,
Cell C's reply05 Dec 2023, 09:07
Official
Good day Mandy
We apologize for the inconvenience you are facing with the bundle purchase not reflecting in your account. We understand that it can be urgent, especially if you need airtime for emergencies.
After checking the number you provided, we could not find any recharge reflecting on the line ***. However, it is possible that the purchase was made for a different number or there might have been a delay in the recharge reflected in your account. If you can provide us with details about the purchase such as transaction ID, date, type of recharge or any confirmation via private reply, we will escalate the issue to our support team for a quicker resolution.
Cell C | NZ
We apologize for the inconvenience you are facing with the bundle purchase not reflecting in your account. We understand that it can be urgent, especially if you need airtime for emergencies.
After checking the number you provided, we could not find any recharge reflecting on the line ***. However, it is possible that the purchase was made for a different number or there might have been a delay in the recharge reflected in your account. If you can provide us with details about the purchase such as transaction ID, date, type of recharge or any confirmation via private reply, we will escalate the issue to our support team for a quicker resolution.
Cell C | NZ
Best regards,
mD
mandy D's updateReviewer Update
05 Dec 2023, 16:00image.png 9.42 KBSee above 2 transactions. The second one was for *** - no issues. My one for *** still not reflecting in my Cell c account.
mD
mandy D's update05 Dec 2023, 16:00
Reviewer Update
image.png 9.42 KBSee above 2 transactions. The second one was for *** - no issues. My one for *** still not reflecting in my Cell c account.
Cell C's replyOfficial
05 Dec 2023, 16:17Please forward your screenshot to *** subject line "HP: mandy dhaver"
Regards,
Cell C | PN
Regards,
Cell C | PN
Best regards,
Cell C's reply05 Dec 2023, 16:17
Official
Please forward your screenshot to *** subject line "HP: mandy dhaver"
Regards,
Cell C | PN
Regards,
Cell C | PN
Best regards,