MZ
Mbali Z
1 reviews | Active since Feb 2021
15 Apr 2021, 10:27
CellC must close shop.
Why doesn't CellC just tell us to move and to other networks and just close their doors once? my phone doesn't receive any incoming calls for some reason yesterday when I called them they said they will investigate must wait two days, do you know what an inconvenience this is we have kids and families if anything happens to them how are they going to get hold of me? I'm so sure this wont even be sorted in two days cause same thing happened to my friend she ended up switching networks and using a new number all together. imagine not receiving phone calls and being told to wait two days or more like what happens to my life at the mean time?
Helpful (0)
Replies (13)0
Replies (13)
Cell C's replyOfficial
15 Apr 2021, 10:42Good day Mbali
Apologies for the inconvenience experienced.
Are you able to make calls?
^SM
Apologies for the inconvenience experienced.
Are you able to make calls?
^SM
Best regards,
Cell C's reply15 Apr 2021, 10:42
Official
Good day Mbali
Apologies for the inconvenience experienced.
Are you able to make calls?
^SM
Apologies for the inconvenience experienced.
Are you able to make calls?
^SM
Best regards,
MZ
Mbali Z's updateReviewer Update
15 Apr 2021, 10:43yes I can make calls
MZ
Mbali Z's update15 Apr 2021, 10:43
Reviewer Update
yes I can make calls
MZ
Mbali Z's updateReviewer Update
15 Apr 2021, 10:45they told me to dial double hash zero zero two and hash but still didn't work and shortly after that I couldn't even make calls only after two hours I could make calls
MZ
Mbali Z's update15 Apr 2021, 10:45
Reviewer Update
they told me to dial double hash zero zero two and hash but still didn't work and shortly after that I couldn't even make calls only after two hours I could make calls
Cell C's replyOfficial
15 Apr 2021, 11:20Please provide us with an alternative contact number.
^SM
^SM
Best regards,
Cell C's reply15 Apr 2021, 11:20
Official
Please provide us with an alternative contact number.
^SM
^SM
Best regards,
MZ
Mbali Z's updateReviewer Update
15 Apr 2021, 11:21I only have a work number at this point ***
MZ
Mbali Z's update15 Apr 2021, 11:21
Reviewer Update
I only have a work number at this point ***
Cell C's replyOfficial
15 Apr 2021, 11:49We are unable to see the number. Please send it via private message.
^SM
^SM
Best regards,
Cell C's reply15 Apr 2021, 11:49
Official
We are unable to see the number. Please send it via private message.
^SM
^SM
Best regards,
MZ
Mbali Z's updateReviewer Update
15 Apr 2021, 11:56***
MZ
Mbali Z's update15 Apr 2021, 11:56
Reviewer Update
***
Cell C's replyOfficial
15 Apr 2021, 12:41Noted.
We'll be in touch.
^SM
We'll be in touch.
^SM
Best regards,
Cell C's reply15 Apr 2021, 12:41
Official
Noted.
We'll be in touch.
^SM
We'll be in touch.
^SM
Best regards,
MZ
Mbali Z's updateReviewer Update
16 Apr 2021, 11:08I still haven't heard anything from you guys and now I'm having more problems cause I changed my bank pin and it wont process cause they sent me an OTP which I cant get cause my PHONE IS NOT WORKING now I cant even access my banking apps. This is ridiculous
MZ
Mbali Z's update16 Apr 2021, 11:08
Reviewer Update
I still haven't heard anything from you guys and now I'm having more problems cause I changed my bank pin and it wont process cause they sent me an OTP which I cant get cause my PHONE IS NOT WORKING now I cant even access my banking apps. This is ridiculous
Cell C's replyOfficial
16 Apr 2021, 11:43Hi Mbali
Our turnaround time is 24 working hours.
You will be contacted.
^SM
Our turnaround time is 24 working hours.
You will be contacted.
^SM
Best regards,
Cell C's reply16 Apr 2021, 11:43
Official
Hi Mbali
Our turnaround time is 24 working hours.
You will be contacted.
^SM
Our turnaround time is 24 working hours.
You will be contacted.
^SM
Best regards,
MZ
Mbali Z's updateReviewer Update
16 Apr 2021, 11:45but I didn't log a call here I was complaining here, I logged the call 48 hours ago
MZ
Mbali Z's update16 Apr 2021, 11:45
Reviewer Update
but I didn't log a call here I was complaining here, I logged the call 48 hours ago
MZ
Mbali Z's updateReviewer Update
16 Apr 2021, 13:58what on earth is wrong with CellC I logged a call then I called them to do a follow up then telling me they tried calling me on the same number that I have an issue with like what nonsense is this?
and clearly that's a lie cause i already gave 3 of your call center urgent my alternative number but they still chose to call on the number that is not working you guys are pathetic so glad I didn't review my contract!
and clearly that's a lie cause i already gave 3 of your call center urgent my alternative number but they still chose to call on the number that is not working you guys are pathetic so glad I didn't review my contract!
MZ
Mbali Z's update16 Apr 2021, 13:58
Reviewer Update
what on earth is wrong with CellC I logged a call then I called them to do a follow up then telling me they tried calling me on the same number that I have an issue with like what nonsense is this?
and clearly that's a lie cause i already gave 3 of your call center urgent my alternative number but they still chose to call on the number that is not working you guys are pathetic so glad I didn't review my contract!
and clearly that's a lie cause i already gave 3 of your call center urgent my alternative number but they still chose to call on the number that is not working you guys are pathetic so glad I didn't review my contract!
Cell C's replyOfficial
16 Apr 2021, 14:31Hi Mbali
Apologies for the unpleasant service experienced.
Our team will contact you on your work number.
^SM
Apologies for the unpleasant service experienced.
Our team will contact you on your work number.
^SM
Best regards,
Cell C's reply16 Apr 2021, 14:31
Official
Hi Mbali
Apologies for the unpleasant service experienced.
Our team will contact you on your work number.
^SM
Apologies for the unpleasant service experienced.
Our team will contact you on your work number.
^SM
Best regards,