CellC MOST DISGUSTING SERVICE!!! AGAIN!!

<p>WE UPGRADED OUR CONTRACT IN MARCH 2016 AND IN DECEMBER 2015 THE PHONE DIED. WE TOOK IT TO CELL C ALBERTON FOR REPAIRS AND COLLECTED THE PHONE ON 31 DECEMBER 2015, WITH NOS HUSSLES. THE PHONE WAS HANDED TO US WITHOUT A BOX IN A WORKING CONDITION. IT WAS WRAPPED INSIDE A PLASTIC PACKET. WE TOOK THE PHONE HOME AND IT WORKED WITH NO PROBLEMS. GUES WHAT!?THE PHONE DIED AGAIN ON 24 NOVEMBER 2015 AND I TOOK IT BACK TO CELL C ALBERTON. WHEN I GOT TO CELL C A USESLESS AGENT BY THE NAME OF DUDUZILE MBELE ASKED ME FOR THE IMEI NUMBER BECAUSE APPARENTLY THE PHONE THAT WAS HANDED TO US IN DECEMBER 2015 WAS A SWAP PHONE AND NOT THE ORIGINAL AND THEY DONT HAVE THE IMEI NUMBER ON THE SYSTEM TO ENABLE THEM TO BOOK THE PHONE FOR REPAIRS. NOW WHERE THE HELL ARE WE SUPPOSED TO GET THE IMEI NUMBER IF THE PHONE WAS NOT INSIDE A BOX WHEN IT WAS HANDED TO US. WE ONLY HAVE THE BOX FOR THE ORIGINAL PHONE. THE USESLESS DUDUZILE TOLD ME THAT IT WAS AN ERROR FROM YOUR SIDE THAT THE BOX WAS NOT HANDED TO US. WHO'S PROBLEM IS THAT? WHY MUST WE SUFFER FOR YOUR INCOMPETENCE?? IT SHOULD NOT BE OUR PROBLEM THAT THE PERSON WHO GAVE US THE PHONE DID NOT FOLLOW PROCESS. DUDUZILE ADVISED THAT I SHOULD CONTACT THE CELL C CEO OFFICE TO LAY A COMPLAINT AS THERE IS NOTHING SHE CAN DO. WE FIND THIS UNACCEPTABLE!CAN SOMEONE WHO UNDERSTANDS CUSTOMER EXPERIENCE GET BACK TO US WITH A SOLUTION AND NOT A PROBLEM!!</p>