Cellc? More like Celld

Item: Cell C
Rating: 1
Author: mahdiyyah P

<p>I am a cellc customer for the passed 10 years. I upgraded my phone through cellc direct. I called on Monday the 19th of September and they assured me my delivery would be there on the 20th of September latest. The courier called me today(20/9) saying Cellc had given them an address in a different province all together. When i called cellc i got attitude from the agent and was told i would only get it tomorrow or thursday. However, i am leaving to the UK this evening for a month and need it urgently. Cellc has really let me down and after ten years of loyalty i am seriously considerinf taking my business elsewhere and i aould suggest u do the same.</p>

Helpful (0)

Replies (3)

Cell C's replyOfficial

20 Sept 2016, 08:54

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.

Do expect communication during the course of the day.

Regards
Cell C | PN

Best regards,

Cell C's reply20 Sept 2016, 08:54

Official

Best regards,

mahdiyyah P's updateReviewer Update

20 Sept 2016, 10:05

Cellc calls me back and says they wil let me know whats happening in the next 15-20 mins. 1 hour later and im still waiting. Seriously considering cancelling all 10 of our contracts as well as business lines

mahdiyyah P's update20 Sept 2016, 10:05

Reviewer Update

Cell C's replyOfficial

20 Sept 2016, 12:34

Theodorah has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN

Best regards,

Cell C's reply20 Sept 2016, 12:34

Official

Theodorah has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN

Best regards,

Cellc? More like Celld

About

Community

Businesses

Follow Us