NN
Nokubonga N
1 reviews | Active since May 2018
27 Feb 2024, 04:03
Cellc ****ming my airtime after recharging with R350 airtime paid R55 emergency airtime the balance of R295 it untraceable
I loaded R350 airtime to buy data I was owing R55 emergency airtime, after loading I tried to purchase data for the month it kept on saying insufficient balance I lowed the amount to R169 data I received the same error I requested details balance that's show I have R350 on net airtime and R350 any net airtime both bonuses expiring on the 28th February 2024 ,I don't understand where the exact amount I have recharge with since I was recharging to buy data I ended up borrowing again 77 to buy 48hrs data but I am still confused where my airtime went too? Why I have expiring bonus Only within 24hrs the actual amount I have recharge with? It not the first time this thing happening I need to Know exactly where my money went too because I was not recharging for an expiring bonus is this the new **** or what? You can't call my money bonus I paid for that's airtime immediately it a cellc bonus do where's my real R350 airtime went too after deducting your R55 emergency airtime do R295 gon where? Please refund my airtime balance
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Replies (4)NN
Nokubonga N's updateReviewer Update
27 Feb 2024, 08:49But cellc doesn't have day by Day for R229 it R169 & R299 I tried both I got the error message (insufficient funds) even when I checked on message's nothing show's I have made a purchase of R229 of Day by Day how do I see that because there's nothing for R229 on day by Day
NN
Nokubonga N's update27 Feb 2024, 08:49
Reviewer Update
But cellc doesn't have day by Day for R229 it R169 & R299 I tried both I got the error message (insufficient funds) even when I checked on message's nothing show's I have made a purchase of R229 of Day by Day how do I see that because there's nothing for R229 on day by Day
Cell C's replyOfficial
27 Feb 2024, 09:56Our team will be in touch.
Cell C | MP
Cell C | MP
Cell C's reply27 Feb 2024, 09:56
Official
Our team will be in touch.
Cell C | MP
Cell C | MP
NN
Nokubonga N's updateReviewer Update
28 Feb 2024, 06:18I waited for the call from cellc whole Day who ever tried to call it Only rang once & cancelled the moment I said hello it was cancelled that was the end, I am still pleading for an explanation on where that R229 data coming From because it Not showing anywhere,what it made off that 229 ? Why your system kept on saying insufficient data I first purchase R299 it was rejected , I tried R169 it was rejected never attempted R229 I than borrowed again & purched 48hrs 5G for R50 that it . Show me that's R229.day by day it made of what's where to purchase it because it not showing on my cellphone
NN
Nokubonga N's update28 Feb 2024, 06:18
Reviewer Update
I waited for the call from cellc whole Day who ever tried to call it Only rang once & cancelled the moment I said hello it was cancelled that was the end, I am still pleading for an explanation on where that R229 data coming From because it Not showing anywhere,what it made off that 229 ? Why your system kept on saying insufficient data I first purchase R299 it was rejected , I tried R169 it was rejected never attempted R229 I than borrowed again & purched 48hrs 5G for R50 that it . Show me that's R229.day by day it made of what's where to purchase it because it not showing on my cellphone
NN
Nokubonga N's updateReviewer Update
29 Feb 2024, 12:17Cellc Pls call me or sent me an emails on *** with a briefing on where my airtime went too I've been checking I don't see that's R229 your system show's I purchased a Day today data.
I loaded my account with R350 airtime I was owing R55 emergency airtime that left me with R295 balance that's Just disappeared I borrowed again R77 if you do calculations R295+77 = R372 I tried to purchase a 30 data of R299 it rejected with an error ( insufficient funds) I tried again to purchase R169 monthly data it declined again untill I purchased 5G 48hrs data after that's it kept on saying I have bonus airtime of R718 , ok I understand you can't purchase with bonus but where's my actual airtime went too? I can't purchase airtime that's expirr in 48hrs hours for what good reasons. Show me my account statement where it show's I made a purchase of R229 as per your first correspondence, what's I was purchasing it for how Long because your options to buy Day to day prepaid data doesn't have any R229. Why I was getting insufficient fund's error if ever purchased was successful. It over 48 hours now .stop hanging down phone if am taking your calls I need my aritim back if you can't provide me with proper statement explanation or should I port my number after 15 yrs with cellc you're failing to give proper feedback
I loaded my account with R350 airtime I was owing R55 emergency airtime that left me with R295 balance that's Just disappeared I borrowed again R77 if you do calculations R295+77 = R372 I tried to purchase a 30 data of R299 it rejected with an error ( insufficient funds) I tried again to purchase R169 monthly data it declined again untill I purchased 5G 48hrs data after that's it kept on saying I have bonus airtime of R718 , ok I understand you can't purchase with bonus but where's my actual airtime went too? I can't purchase airtime that's expirr in 48hrs hours for what good reasons. Show me my account statement where it show's I made a purchase of R229 as per your first correspondence, what's I was purchasing it for how Long because your options to buy Day to day prepaid data doesn't have any R229. Why I was getting insufficient fund's error if ever purchased was successful. It over 48 hours now .stop hanging down phone if am taking your calls I need my aritim back if you can't provide me with proper statement explanation or should I port my number after 15 yrs with cellc you're failing to give proper feedback
NN
Nokubonga N's update29 Feb 2024, 12:17
Reviewer Update
Cellc Pls call me or sent me an emails on *** with a briefing on where my airtime went too I've been checking I don't see that's R229 your system show's I purchased a Day today data.
I loaded my account with R350 airtime I was owing R55 emergency airtime that left me with R295 balance that's Just disappeared I borrowed again R77 if you do calculations R295+77 = R372 I tried to purchase a 30 data of R299 it rejected with an error ( insufficient funds) I tried again to purchase R169 monthly data it declined again untill I purchased 5G 48hrs data after that's it kept on saying I have bonus airtime of R718 , ok I understand you can't purchase with bonus but where's my actual airtime went too? I can't purchase airtime that's expirr in 48hrs hours for what good reasons. Show me my account statement where it show's I made a purchase of R229 as per your first correspondence, what's I was purchasing it for how Long because your options to buy Day to day prepaid data doesn't have any R229. Why I was getting insufficient fund's error if ever purchased was successful. It over 48 hours now .stop hanging down phone if am taking your calls I need my aritim back if you can't provide me with proper statement explanation or should I port my number after 15 yrs with cellc you're failing to give proper feedback
I loaded my account with R350 airtime I was owing R55 emergency airtime that left me with R295 balance that's Just disappeared I borrowed again R77 if you do calculations R295+77 = R372 I tried to purchase a 30 data of R299 it rejected with an error ( insufficient funds) I tried again to purchase R169 monthly data it declined again untill I purchased 5G 48hrs data after that's it kept on saying I have bonus airtime of R718 , ok I understand you can't purchase with bonus but where's my actual airtime went too? I can't purchase airtime that's expirr in 48hrs hours for what good reasons. Show me my account statement where it show's I made a purchase of R229 as per your first correspondence, what's I was purchasing it for how Long because your options to buy Day to day prepaid data doesn't have any R229. Why I was getting insufficient fund's error if ever purchased was successful. It over 48 hours now .stop hanging down phone if am taking your calls I need my aritim back if you can't provide me with proper statement explanation or should I port my number after 15 yrs with cellc you're failing to give proper feedback