Cellc messing me around

I have made a complaint by Cellc and they tell me that they can't do anything from their side, at the call centre because I need to go into the branch that I renewed my contract at, the store manager only works till 4pm at the Howard Centre branch which means I had to take a half days leave from work, then when I get there the store manager (Tanya) tells me that she cant do anything for me but her manager says that I am liable for my renewed contract because I signed for it however they have fired all the sales people that where working at the time that I signed my contract because they didn't explain to quite a few people the terms of these contracts. ***?<br> I refuse to accept this kind of service. I was not explained that I would be put onto a open line during the migration of the contract and therefore when my data was put on my phone, the open lined billed my phone data!!! I wasn't explained the terms of the package that they put my onto. I thought that I was coming up for a renewal of contract not signing up for a different one. Don't phone me until you phone the branch and you able to sort out this situation with them.