cellc ****** me and did ***** on my bank account.

i posted here on friday 15th march 2024 about my experience with cell c .they called me regarding my complaint telling me how sorry they are and that they will sort out my contract . i get a call today from the agent saying that accounts says i am in arrears since may last year .i told her that when i took the contract at middle of may cellc sent me x2 contracts and i only asked for 1x contract . i been begging them the entire year to sort out my contract.i have not used the 200 minutes ,data and sms since may 2023 because the moment i told them about the mistake they made the agent cancelled the contract line.so how is it my fault that they messed up my account.i did not benefit from the minutes and data . why is it so difficult for them to understand.i am so tired of cellc .i would never recommend anyone to take a contract with these people because they are so messed up.the speak alot of lies . they only contacted me because i posted here but still i am not getting any joy. is there someone that can asisit me please.thanks.