CellC - made me lose thousands upon thousands of Rands!!!

TAKE NOTE THAT ALL MY CALLS (in & out) ARE ALWAYS RECORDED 2 days ago, I called CellC, stating that each time I call any number from my Samsung S10plus, it says “The number you have dialed, does not exist”. I’ve tried it with FNB care line and PnP care line aswell and both had the same message. I need to get hold of both of them URGENTLY, because PnP STOLE money (R5,020.00) out of my bank account on the 19th Feb 2021. The lady (CellC) two days ago, then said it must be a Technical problem. I then said no and she suggested it was maybe that I didn’t have enough airtime. I never call anyone, so I’ve never had to purchase airtime before. Didn’t (don’t) even know how it works. So she said that she will purchase on my behalf (using my money/account ofcourse) R100 airtime, which will automatically loaded onto my phone. It was not! I waited and waited and waited and nothing happened, no airtime was loaded.

Today I called CellC again and again a lady answered the call. I explained exactly everything to her, including the convo with the lady from CellC, two days ago.

She then said I must do something and she will call me back in a few minutes. But before she said bye, she made sure to say that I must rate her service, when the call ends. Which I did. I did what she told me to do and she called me back. I told her, it didn’t work.

Again she said to do, this and that and then she will call me back again…BUT before she said bye…AGAIN she made sure to say that I must rate her service, when the call ends. Which I did.

It AGAIN didn’t work. A few minutes later, I received an SMS from CellC, stating that I should go to a CellC store and purchase a new SIM Card! W T F?!

This WOMAN…forced me to rate her services as 10 out of 10, for something she DIDN’T B L OO D Y do!!!

I have NO car…otherwise I wouldn’t need to do my groceries shopping online with PnP! I live alone, have NO friends and NO family!!!!!!!!!!