1 reviews | Active since Dec 2016

11 Jan 2017, 14:41

Cellc lies to customers

<p>In Decemeber I requested to upgrade my current contract to the Cellc new Pinnacle 150 to get a total of 450 mins to be affective from January 2017. The consultant told me I would get the free mins. Now that the change has taken place I did not get the free mins. The call center tells me I do not get the free mins. Cellc lies to there clents. </p> <p> </p> <p>Thank you </p>

0
Replies (2)
Cell C
Cell C's reply11 Jan 2017, 15:02
Official

We will ensure that this matter is sorted. Apologies for the inconvenience caused. One of our team members will contact you and assist.

Regards

Cell C | DA

Cell C
Cell C's reply12 Jan 2017, 09:27
Official

Lungi has been in contact with you to assist and advise on a way forward regarding this matter.

Regards
Cell C | PN