1 reviews | Active since Apr 2013
CELLC KEEP ON DEBITING MY ACCOUNT DESPITE CANCELLA
I complained about CellC on this forum in June 2015 about the battle to access its network within a day after taking its 2g data contract. They sent their technician to my house soon after that and she confirmed that there is no network. The same afternoon I was phoned by their employee by the name of Patrick Mputi who advised that I return the modem, sim card and all other things I was given to the store ie CellC Festival Mall and gave me Ref no *** and SD no 395338 that I had to also give the store so they can effect cancellation without any penalty. I duly comp****. But surprisingly at the end of June 2015 amount totalling R195.00 was debited from my account. I reversed this transaction at my bank and obviously at a cost which was painful to me. Now at the end of July 2015 they have debited again the amount of R293.99 from my account. Every time when I called their customer car I m just being sent from pillar to post. I don't know what else to do and I cant close my bank account to stop their debits.
Thank you for bringing this matter to our attention.
We will ensure that this matter is sorted amicable. Do expect communication soon. Sincere apologies for the inconvenience caused.
Regards
Cell C | PN
Thank you for bringing this matter to our attention.
We will ensure that this matter is sorted amicable. Do expect communication soon. Sincere apologies for the inconvenience caused.
Regards
Cell C | PN
