Cellc - its been 2 months trying to upgarde

I have been trying to do an upgrade on my existing contract since the 09/12/2024.

After successfully completed the application over the phone for the Samsung Galaxy S24FE and Samsung Watch6, I was told devices will be delivered the following week.

I eventually followed up after two weeks and I was told the watch is out of stock at which point I told them I will wait for stock. After another week I was told the watch is now discontinued and they will not be getting stock in.

I was then told I can either remove the watch from the upgrade application or wait until the watch7 is available (which they offered at the same price). Which I accepted.

I was then phoned on the 28-01-2025 for an upgrade. The sales person then offered me the watch 7 with the same Galaxy S24FE. The old upgrade application was cancelled and we did the same process again for the new devices. After explaining my frustration regarding stock and the fact that I now need to pay more after already accepted the first upgrade - He assured me (in fact promised me) that I will receive my devices the following week.

The following week again I phoned at the end of the week to find out why I have not received anything. I was told they don’t have stock on the phone and it should be resolved the week after. I phoned again a week later and was told they got stock of the phone but now don’t have stock of the watch.

After many, many calls and asking to speak to a supervisor (6 and 7 Feb), they found me a watch in a different colour which I accepted and was reserved for me until they sort out the phone that is out of stock again. I was promised an call back the next day from the supervisor as her exact words where " I start at 9am, I will follow up first thing and phone you no later than 9:30” That never happened! I had to phone 6 times during the day to get the supervisor to phone me back. I eventually got a call back at around 4pm

I was then advised to rather change my upgrade to the galaxy S25 with the watch7. I was assured there is more than enough stock of the phone and the watch is already reserved. So we did another upgrade application... again…

Today I phoned (12 Feb) to follow up on my devices. Guess what!? There is an issue with stock on the phone. And again, I can’t get hold of the supervisor.

In short its been 66 days to try and get this done. It’s been more than two months. I have accepted 3 different upgrade contract in the process just to upgrade my contract!!!!! Every time costing more than what I accepted before! I have made so many calls to Cellc that I lost count. Nobody takes ownership of anything! How does cellc keep selling stock they don’t have or that is discontinued . How is it that an device IMEI is not allocated to the customer after selling it to them on the phone? How is this ethical at all or even legal? How is CellC still in business.

Be careful when accepting any deals or contracts from cellc... you might just spend the next 2 months trying resolve it without any help from them!