CR
Chessmay R

1 reviews | Active since Oct 2025

04 Oct 2025, 03:25

Cellc is useless stay away from Cellc Please

Chessmay Rex I need to do a sim swap for Cellc the number is registered to my name but I don't know what the **** is going on with cellc so much up and downs just to get my number back the ****ing number is registered on my name so what the **** is it taking so long just yo get my phone number back

0
Replies (11)
Cell C
Cell C's reply04 Oct 2025, 07:32
Official
Dear Chessmay R,

We sincerely apologize for the inconvenience and delays you have experienced during your SIM swap request. We understand how frustrating this must be—especially given that the number is registered in your name.

Your feedback raises an important concern, and we are treating it with urgency. Our team is currently reviewing your case to ensure it is resolved promptly and to your satisfaction. One of our consultants will be in touch shortly to assist you further.

Thank you for your patience and for bringing this to our attention.

Kind regards,
Cell C | TSN
CR
Chessmay R's update04 Oct 2025, 15:35
Reviewer Update
So can u please tell me when they gonna phone or must I give my number I need to do a sim swap on or what course its been taking so long to get my number back u know what the other my brother did a mtn sim swap over his phone without talking to anyone so why is Cellc such a big problem only to get my own number back
Cell C
Cell C's reply04 Oct 2025, 15:57
Official
Could you please provide the requested details, along with a convenient time for us to contact you via private message? Once we have this information, we’ll be able to assist you further. 

Kind regards,
Cell C | GN
CR
Chessmay R's update04 Oct 2025, 16:27
Reviewer Update
Sim swap - ***
Serial Number - ***
Alternative number- ***
U can call me now I'm available right now
CR
Chessmay R's update04 Oct 2025, 16:29
Reviewer Update
Ohk I've sended the number I want to do sim swap on and the serial number of my unricared sim card an I sended the number u can phone me on
Cell C
Cell C's reply04 Oct 2025, 17:14
Official
Thank you for providing the relevant details. One of our friendly consultants will be in touch with you shortly to assist you further.

For your safety and security, please refrain from posting your personal details on public platforms.

Kind regards,
Cell C | GN
CR
Chessmay R's update04 Oct 2025, 17:16
Reviewer Update
I'm waiting on u guys to call me I'm available right now
Cell C
Cell C's reply04 Oct 2025, 17:19
Official
You will be contacted as soon as possible.

Kind regards,
Cell C | GN
CR
Chessmay R's update04 Oct 2025, 17:26
Reviewer Update
Ohk Thnks Though
CR
Chessmay R's update08 Oct 2025, 11:18
Reviewer Update
I would like to Thank Cellc I've got my sim swap and got my number back. Only one thing why did I go through such alot do get my own number back
Cell C
Cell C's reply08 Oct 2025, 11:24
Official
Dear Chessmay R,

Thank you for your kind words and for taking the time to share your experience with us. We’re glad to hear that your SIM Swap was successful and that you have your number back.

We sincerely apologise for the inconvenience and the challenges you faced during the process. Please know that your feedback is important to us, and we are continuously working to improve our procedures to make such experiences faster and smoother for all our customers.

Regards,
Cell C | CM