CellC is useless!!! Don’t ever get a contract with them!!!

I’ve had a contract with Cell C for the last few years and when I was due for an upgrade, I opted not to take it as I was still happy with my device and data plan. In December 2022, an agent contacted me and offered to migrate my line to a month-to-month option as I was not interested in taking a higher plan. I was told that my R359 debit order was going to remain the same. An attempt was made to debit my account for R359 on 25 Jan 2023 however I had not transferred any into my account yet. My account was then debited with R584 on 31 Jan. To my surprise, another attempt of R718 was made to debit my account a few days later on the 3rd Feb however there were no funds. This amount will be debited as soon as I transfer funds into this account, therefore I have not deposited any money in that account until this issue is resolved. I contacted cellc on the 6th Feb to request theirs assistance in fixing this. The agent I spoke to struggled to make send of the figures herself and logged a case. Since the migration, I started experiencing network issues where I could make or receive calls. When vusi sting the store or ever contacting customer, I was given codes that I was assured would work and the issue would be resolved. This however, only worked for a day then I was back to square 1!

On the 18th Feb, my line was then suspended due to outstanding payment that is clearly CELLC’s fault!! SO I CANT MAKE OR RECEIVE ANY CALLS. I then found out that when my line was migrated, I was given a 6 month contract and not a month to month as agreed in Dec. I’ve had to log yet another case for this dispute but I was told to email an affidavit where they can easily access voice recordings.

My line is still suspended and my billing issues are still not resolved.

Just cancel my contract so I can port to a different network!