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Clinton S

1 reviews | Active since May 2013

11 Apr 2026, 14:13

CellC is truly careless

Once again a problem with the Cell C app. Last time I bought 5gig data it took CellC over a month to sort out the problem. This time it does not even process the transaction I tried 6 times. It is time to take this to the consumer complaints of South Africa Thanks Jan Swanepoel. ***

0
Replies (11)
Cell C
Cell C's reply11 Apr 2026, 14:34
Official
Thank you for your message, and we sincerely apologise for the inconvenience experienced.

Kindly send us a screenshot of the error or failed transaction so that we can investigate and assist you further.

Regards,
Cell C | PM

Best regards,

CS
Clinton S's update12 Apr 2026, 18:47
Reviewer Update
Address to share the screenshots? This platform does not have that function obviously.
Cell C
Cell C's reply12 Apr 2026, 19:12
Official
Dear Clinton,

Thank you for reaching out to Cell C.

We sincerely apologize for the repeated inconvenience you’ve experienced with the Cell C app, especially after your previous issue. We completely understand your frustration regarding the failed transactions.

You are correct that this platform does not support image uploads. Please be assured that we have escalated the matter to our support team for urgent investigation. We will work to resolve this as quickly as possible and keep you updated on the progress.

Regards,
Cell C | PMa

Best regards,

Cell C
Cell C's reply16 Apr 2026, 10:16
Official
Dear Clinton,

Our Team has tried to contact you on the number *** to no avail. Please confirm if you have managed to re-install the App.

Cell C | DA

Best regards,

CS
Clinton S's update16 Apr 2026, 20:55
Reviewer Update
Why are you lying? Why does Cell C speak lies. You phoned me yesterday and just to tell me everything looks fine on our side. No screenshots taken from me nothing and again cell c just fails constantly
Cell C
Cell C's reply16 Apr 2026, 21:31
Official
Please note that we will follow up with our support team to contact you and assist with the matter at hand.

Regards,
Cell C | NMb

Best regards,

Cell C
Cell C's reply17 Apr 2026, 09:39
Official
Dear Clinton,

Our Team has tried to contact you on the number *** to no avail. Please provide us with an alternative contact number or advise of a suitable time to contact you.

Cell C | DA

Best regards,

CS
Clinton S's update26 Apr 2026, 12:23
Reviewer Update
When did you phone? Was a followup email sent? No. The best of all is now you suddenly debit when you feel like when there was no explanation before hand. You just take.
Cell C
Cell C's reply26 Apr 2026, 14:17
Official
Dear Clinton,

Please note the following update from 17/04/2026:

We contacted the client for a follow‑up on ***.

The client advised that they have not yet had an opportunity to test the App.

The client further mentioned that their son does not currently have sufficient funds to transfer in order to test the App.

The client indicated that they will contact the customer care line once the App has been tested.

Cell C| SN

Best regards,

CS
Clinton S's update27 Apr 2026, 20:42
Reviewer Update
We have tested the app 4 times it does not work. CellC has still not provided a email we can sens the screenshots to? This is days later?
Cell C
Cell C's reply28 Apr 2026, 09:06
Official
Dear Clinton,

Thank you for reaching out to Cell C.

We sincerely apologize for the repeated inconvenience you’ve experienced with the Cell C app, especially after your previous issue. We completely understand your frustration regarding the failed transactions.

Please be assured that we have escalated the matter to our support team for urgent investigation.

We will work to resolve this as quickly as possible and keep you updated on the progress.

Cell C | SN

Best regards,