AM
Alric M
1 reviews | Active since Feb 2025
21 Feb 2025, 18:03
CellC is the worst network in SA
Cellc decided to change my debit order date in December 2024, to a date before my payday. When they didn't find money in my account, they blame me. They are since refusing to talk to me, dropping my calls when I'm still busy explaining the situation and looking for a solution. This is the worst experience I've had. Making me email back and forth with an AI bot makes it also feel like I'm just worth nothing to them.
Helpful (0)
Replies (5)0
Replies (5)
Cell C's replyOfficial
21 Feb 2025, 18:33Dear Alric Miller,
Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience and frustration you have encountered regarding the change in your debit order date and the subsequent challenges in resolving the matter. This is not the level of service we strive to provide, and we deeply regret the unpleasant experience you have had with our team.
We would be more than happy to address this issue and provide a solution. However, to assist you further, we kindly request that you provide us with the number in question or your ID number so that we can escalate the matter to our support team for immediate attention. Unfortunately, we are unable to retrieve any information with the reference number provided in your review.
Once we have the necessary details, we will prioritize your case and ensure that it is resolved as quickly as possible.
Once again, we apologize for the inconvenience caused and thank you for bringing this matter to our attention. We value your feedback and are committed to improving our service to better meet your expectations.
Kind regards,
Cell C | GM
Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience and frustration you have encountered regarding the change in your debit order date and the subsequent challenges in resolving the matter. This is not the level of service we strive to provide, and we deeply regret the unpleasant experience you have had with our team.
We would be more than happy to address this issue and provide a solution. However, to assist you further, we kindly request that you provide us with the number in question or your ID number so that we can escalate the matter to our support team for immediate attention. Unfortunately, we are unable to retrieve any information with the reference number provided in your review.
Once we have the necessary details, we will prioritize your case and ensure that it is resolved as quickly as possible.
Once again, we apologize for the inconvenience caused and thank you for bringing this matter to our attention. We value your feedback and are committed to improving our service to better meet your expectations.
Kind regards,
Cell C | GM
Best regards,
Cell C's reply21 Feb 2025, 18:33
Official
Dear Alric Miller,
Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience and frustration you have encountered regarding the change in your debit order date and the subsequent challenges in resolving the matter. This is not the level of service we strive to provide, and we deeply regret the unpleasant experience you have had with our team.
We would be more than happy to address this issue and provide a solution. However, to assist you further, we kindly request that you provide us with the number in question or your ID number so that we can escalate the matter to our support team for immediate attention. Unfortunately, we are unable to retrieve any information with the reference number provided in your review.
Once we have the necessary details, we will prioritize your case and ensure that it is resolved as quickly as possible.
Once again, we apologize for the inconvenience caused and thank you for bringing this matter to our attention. We value your feedback and are committed to improving our service to better meet your expectations.
Kind regards,
Cell C | GM
Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience and frustration you have encountered regarding the change in your debit order date and the subsequent challenges in resolving the matter. This is not the level of service we strive to provide, and we deeply regret the unpleasant experience you have had with our team.
We would be more than happy to address this issue and provide a solution. However, to assist you further, we kindly request that you provide us with the number in question or your ID number so that we can escalate the matter to our support team for immediate attention. Unfortunately, we are unable to retrieve any information with the reference number provided in your review.
Once we have the necessary details, we will prioritize your case and ensure that it is resolved as quickly as possible.
Once again, we apologize for the inconvenience caused and thank you for bringing this matter to our attention. We value your feedback and are committed to improving our service to better meet your expectations.
Kind regards,
Cell C | GM
Best regards,
AM
Alric M's updateReviewer Update
21 Feb 2025, 18:39***
AM
Alric M's update21 Feb 2025, 18:39
Reviewer Update
***
Cell C's replyOfficial
21 Feb 2025, 18:43Dear Alric Miller,
Thank you for providing the number. We have escalated the matter to our support team for immediate attention, and you will be contacted soon.
Kind regards,
Cell C | GM
Thank you for providing the number. We have escalated the matter to our support team for immediate attention, and you will be contacted soon.
Kind regards,
Cell C | GM
Best regards,
Cell C's reply21 Feb 2025, 18:43
Official
Dear Alric Miller,
Thank you for providing the number. We have escalated the matter to our support team for immediate attention, and you will be contacted soon.
Kind regards,
Cell C | GM
Thank you for providing the number. We have escalated the matter to our support team for immediate attention, and you will be contacted soon.
Kind regards,
Cell C | GM
Best regards,
Cell C's replyOfficial
22 Feb 2025, 09:52Dear Alric Miller,
Our support team has attempted to reach you on *** without any success. Please provide an alternative contact number or let us know a suitable time for us to call you.
Kind regards,
Cell C | GM
Our support team has attempted to reach you on *** without any success. Please provide an alternative contact number or let us know a suitable time for us to call you.
Kind regards,
Cell C | GM
Best regards,
Cell C's reply22 Feb 2025, 09:52
Official
Dear Alric Miller,
Our support team has attempted to reach you on *** without any success. Please provide an alternative contact number or let us know a suitable time for us to call you.
Kind regards,
Cell C | GM
Our support team has attempted to reach you on *** without any success. Please provide an alternative contact number or let us know a suitable time for us to call you.
Kind regards,
Cell C | GM
Best regards,
Cell C's replyOfficial
22 Feb 2025, 11:25Dear Alric Miller,
According to our support team's feedback, Nadine contacted you to address your query regarding the early debit order dispute. It was confirmed that the early debit order for December 2024 was communicated in October 2024, and the December debit order remained unpaid after a failed attempt on 27/12/2024. Arrears of R1,958.00 were identified, and you were also provided with the commitment fees for early contract termination. A payment arrangement request was forwarded to the Collections team to assist further, and you were advised to expect a call during the week.
Kind regards,
Cell C | GM
According to our support team's feedback, Nadine contacted you to address your query regarding the early debit order dispute. It was confirmed that the early debit order for December 2024 was communicated in October 2024, and the December debit order remained unpaid after a failed attempt on 27/12/2024. Arrears of R1,958.00 were identified, and you were also provided with the commitment fees for early contract termination. A payment arrangement request was forwarded to the Collections team to assist further, and you were advised to expect a call during the week.
Kind regards,
Cell C | GM
Best regards,
Cell C's reply22 Feb 2025, 11:25
Official
Dear Alric Miller,
According to our support team's feedback, Nadine contacted you to address your query regarding the early debit order dispute. It was confirmed that the early debit order for December 2024 was communicated in October 2024, and the December debit order remained unpaid after a failed attempt on 27/12/2024. Arrears of R1,958.00 were identified, and you were also provided with the commitment fees for early contract termination. A payment arrangement request was forwarded to the Collections team to assist further, and you were advised to expect a call during the week.
Kind regards,
Cell C | GM
According to our support team's feedback, Nadine contacted you to address your query regarding the early debit order dispute. It was confirmed that the early debit order for December 2024 was communicated in October 2024, and the December debit order remained unpaid after a failed attempt on 27/12/2024. Arrears of R1,958.00 were identified, and you were also provided with the commitment fees for early contract termination. A payment arrangement request was forwarded to the Collections team to assist further, and you were advised to expect a call during the week.
Kind regards,
Cell C | GM
Best regards,