Cellc Is the worst, i would NOT recommend

For months now I have always paid my cellc fibre in advance , and for months now I've been sending my proof of payment to the support team only for my line to be suspended anyway.

When I make contact, I find myself having to do security twice if not thrice with the same information I've inserted into the automated system, to the first and second advisor I speak to, how ridiculous are these processes?

I then get through to someone, whose line is terrible, claiming they can hear me, but their line is extremely poor. I'm on the cellc network, I use the cellc Fibre and at this point I am really infuriated and appalled. I speak to people on numerous occasions for 30 minutes+ ,only to tell me that my payment wasn't allocated ? After I've sent away my proof of payment to @*** and to receive a mail stating my case is closed? I pay every month atleast 7 days before the due date and this still happens?

I'm sick and tired of this nonsense honestly. It's enough to drive a person up the wall! I have seriously reached a point.

And I'd like to take these matters further. Every month I get cut off for paying early ?? For sending away my proof of payment and my services gets suspended!! When I rely on my internet for business as well?

Then I spend time after time ? Just this morning alone I've spent more than an hour speaking to *********** advisors telling me my line is suspended because I haven't paid, yet when I tell them where to look they want to apologize?? These sorrys means absolutely nothing! It happens every month.