Cellc is the worst

<p> </p> <p><br />I am experiencing the worst worst worst account problems with cell c</p> <p>First I complaint that I have requested for my debit order date to be changed and has not been done so my debit orders was unsuccessful </p> <p> </p> <p><br />Get a call to inform me that my account is in arrears I than asked why my debit order dates has not been changed no the consultant never changed it which was fine I than got a consultant that got to email me the banking details with amounts to be paid</p> <p> </p> <p><br />I made an eft payment with ref-074 number which than happen that the amounts I paid was allocated to my 074 account and not the 071 and 074 as I used the wrong ref number which happen to be my account for 071 was in arrears I than complaint on hello peter where I got a call from Danielle she assist me with my account and informed that my 074 is in credit and my 071 in arrears we made an agreement that 2 debit orders will be taken by cell c for my 071 where I have to pay R378.99 instead of R309.00 because I have to pay the fee as the debit was unsuccessful than cellc debits R378.00 twice instead of R309 and R378.99</p> <p> </p> <p><br />I want my account to fixed please, I spoke to Londa Cele yesterday he than informed my 074 is in arrears and I have to pay that I than explained to him what went wrong on my accounts He irritated me so much because he does not give me a chance to speak please listen to our recording so you can hear if I do get chance to explain in detail what went wrong and with him keep on telling me no you have to pay no you have to pay I got to frustrated and told him I will email Danielle who actually assist me in a far better way and explains everything to me in a manner that I get to understand everything she says but I believe she might be busy and she is not responding to my emails I than thought to contact her on the number shown on the email she has send to me before but I got through to someone else not working at cell c </p> <p> </p> <p><br />Londa Cele also informed me that my debit order dates is not changed for both accounts only for 071 which is unacceptable I have requested long ago for my debit orders to be changed to the last day of the month and he informing me no its not changed made me more angry to me its like I have to complain on hello peter for my accounts to be fixed or someone to do something as per my request which is not right that is why there is consultants that can help with requests made by customers </p> <p> </p> <p><br />one last thing he said my 074 is in arrears as I have not made payment but Danielle informed me that I will not be paying as the monies was allocated to that account and only have to settle outstanding amount for 071 and my monthly R309 so why will my 074 be in arrears now </p> <p> </p> <p><br />I am very angry about this really please let this be my last complaint </p>