1 reviews | Active since Jun 2019
Cellc is the worse service provider, very unhappy customer.
I have been a customer of Cellc for over 20 years, recently I have been receiving the worst level of service from them. I pay my Cellc account via an eft transaction or the Cellc app and much to my disappointment my line is suspended every single month because the payment on my account has not been allocated. It is such an inconvenience because I have to call in to rectify the problem and I cannot do so from my cellphone because of my suspended line. My line has been suspended once again on the 30th of June 2022, I called the customer care line and was told that the department that will be able to assist is only available from Mon - Friday and not on a weekend. I called in on Monday and had to speak to over 10 consultants who kept giving me the run around to contact other divisions because my contract has been terminated because I am in arrears. I emailed proof of payments for the months in question and was later told that I must visit a cellc store with my phone and ID document, which I did, only to be told that my account has been handed over to legal. I called the legal department from the Cellc store to enquire but was told that there are no records on my account reported to them. I am utterly disappointed and disgusted with the level of service that I have received from cellc. My line is still suspended and I have still not received any response from cellc after sending them emails with attached proof of payments. Cellc is a terrible service provider and I will never recommend it to anybody!
It seems like you have not read my review fully, proof of payment has been sent through to your your collections department on a monthly basis. A cellc consultant told me that there is a heavy backlog and that they are trying to get back to speed with payment allocations, so how the hell does that become my problem?. As a customer of cellc I am keeping to my side of the contract by paying my account, I am suffering the consequences of *********** people at cellc.
If my contract has been terminated, kindly refund my money that has been paid thus far and I will gladly engage with another service provider, period!!!
It seems like you have not read my review fully, proof of payment has been sent through to your your collections department on a monthly basis. A cellc consultant told me that there is a heavy backlog and that they are trying to get back to speed with payment allocations, so how the hell does that become my problem?. As a customer of cellc I am keeping to my side of the contract by paying my account, I am suffering the consequences of *********** people at cellc.
If my contract has been terminated, kindly refund my money that has been paid thus far and I will gladly engage with another service provider, period!!!